About this role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Urban area. Business sector. Private sector. Automobile repair services. Private company, corporation or industry.
Tasks
- Address customers' complaints or concerns.
- Answer inquiries and provide information to customers.
- Arrange for refunds and credits.
- Explain the type and cost of services offered.
- Issue receipts and other forms.
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services..
- Perform general office duties.
- Receive payments.
- Sell merchandise.
- Answer clients' inquiries and provide information.
- Computer and technology knowledge: Internet.
- MS Excel.
- MS Windows.
- MS Word.
- MS Office.
- Google Drive.
- Protractor.
- Area of specialization: Communications.
- Auto repair.
- Security and safety: Driving record check (abstract).
- Transportation/travel information: Own transportation.
- Valid driver's licence.
- Work conditions and physical capabilities: Attention to detail.
- Fast-paced environment.
- Tight deadlines.
- Work under pressure.
- Repetitive tasks.
- Personal suitability: Punctuality.
- Client focus.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Flexibility.
- Organized.
- Reliability.
- Team player.
- Ability to multitask.
- Dependability.
- Honesty.
- Screening questions: Do you have experience working in this field?.
- Do you meet the language requirements listed in the job posting for the position (English or French)?.
- Experience: Experience an asset.
- Employment terms options: Day.
- Health benefits: Dental plan.
- Health care plan.
- Financial benefits: Group insurance benefits.
- Life insurance.
- Registered Retirement Savings Plan (RRSP).
- Other benefits: Free parking available.
- Team building opportunities.
- Parking available.
- Variable or compressed work week.