About this role
Education: Secondary (high) school graduation certificate. or equivalent experience.
Work setting: Hotel, motel, resort.
Tasks
- Investigate complaints and claims . Register arriving guests and assign rooms.
- Resolve complaints and claims . Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Process guests' departures, calculate charges and receive payments.
- Balance cash and complete balance sheets, cash reports and related forms.
- Maintain an inventory of vacancies, reservations and room assignments.
- Follow emergency and safety procedures.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Assist clients/guests with special needs.
- Contact customers to deliver requested wakeup calls.
- Perform light housekeeping and cleaning duties.
- Provide customer service.
- Computer and technology knowledge: Word processing software.
- Central reservation system (CRS).
- Internet.
- Work conditions and physical capabilities: Attention to detail.
- Fast-paced environment.
- Standing for extended periods.
- Work under pressure.
- Personal suitability: Client focus.
- Dependability.
- Efficient interpersonal skills.
- Excellent oral communication.
- Flexibility.
- Judgement.
- Organized.
- Reliability.
- Team player.
- Resourcefulness.
- Quick learner.
- Screening questions: Are you available for shift or on-call work?.
- Are you available to start on the date listed in the job posting?.
- Are you currently a student?.
- Do you have experience working in this field?.
- Do you meet the language requirements listed in the job posting for the position (English or French)?.
- Experience: 1 to less than 7 months.
- Employment terms options: Evening.
- Shift.
- Flexible hours.
- Morning.
- Weekend.
- Other benefits: Free parking available.
- On-site amenities.