About this role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience.
Asset languages: Spanish; Castilian.
Tasks
- Handle reimbursement in case of transportation and hotel reservations cancellation.
- Recommend suitable products.
- Manage difficult situations with customers.
- Perform general office duties.
- Sell travel products and travel insurance.
- Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events.
- Attend to cancellations and schedule changes.
- Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs.
- Computer and technology knowledge: MS Office.
- Database software.
- Type of experience: Call centre.
- Area of specialization: Sales.
- Work conditions and physical capabilities: Repetitive tasks.
- Attention to detail.
- Sitting.
- Combination of sitting, standing, walking.
- Personal suitability: Client focus.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Initiative.
- Organized.
- Reliability.
- Team player.
- Screening questions: Are you available to start on the date listed in the job posting?.
- Do you have experience working in this field?.
- Do you meet the language requirements listed in the job posting for the position (English or French)?.
Experience: 2 years to less than 3 years.
- Employment terms options: Morning.
- Day.
- Weekend.
- Financial benefits: Bonus.
- Other benefits: Free parking available.
- On-site recreation and activities.
- Paid time off (volunteering or personal days).
- Subsidised public transportation.
- Parking available.
- Support for newcomers and refugees: Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.).
- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.).