About this role
Job summary
Available Positions and Working Hours
Position 1 13 hours per week
Monday: 2.00 pm 6.00 pm Thursday: 2.00 pm 6.00 pm Friday: 8.00 am 1.00 pm Position 2 13 hours per week
Tuesday: 2.00 pm 6.00 pm Thursday: 8.00 am 1.00 pm Friday: 2.00 pm 6.00 pm Applicants should state clearly which working pattern they are applying for.
About the Role
We are seeking an experienced, friendly, organised and reliable GP Receptionist to join our busy and supportive GP practice team.
The successful candidate must have previous experience working in a GP surgery, and a good working knowledge of EMIS Web is essential.
The role involves providing an efficient, professional and compassionate reception service to patients and supporting the smooth day-to-day running of the practice.
The ideal candidate will have excellent communication skills, a caring attitude and the ability to work calmly and efficiently in a busy environment. Flexibility is essential, as the successful candidate will be expected to provide additional cover when required to support the needs of the practice.
Main duties of the job
Main Duties/Responsibilities
Greeting patients and visitors in a professional, friendly and courteous manner. Answering incoming telephone calls promptly and dealing with patient enquiries efficiently. Booking, cancelling and amending appointments using EMIS Web. Using EMIS Web confidently to access and update patient records accurately. Signposting patients to the most appropriate healthcare professional or service in line with practice protocols. Handling patient enquiries sensitively and maintaining strict patient confidentiality at all times. Processing repeat prescription requests in accordance with practice procedures. Managing incoming and outgoing correspondence, emails and electronic messages. Updating patient demographics and maintaining accurate records. Registering new patients and processing patient deductions in line with practice policies. Liaising with GPs, nurses, practice management and other healthcare professionals. Supporting the smooth day-to-day running of reception and administrative services. Handling challenging situations and patient concerns calmly, professionally and empathetically. Providing additional reception cover at short notice when required, including covering staff sickness and unexpected absences. Providing cover for colleagues' annual leave, at least once a month if required, subject to the practice's operational needs.
About us
What We Offer
£13.50 per hour. Part-time hours of 13 hours per week. 28 days' annual leave per year, pro rata, inclusive of bank holidays. A six-month probationary period, during which performance, attendance and suitability for the role will be reviewed. A friendly and supportive working environment. The opportunity to contribute to the delivery of high-quality patient care. A varied role within a busy primary care setting.
Job description Job responsibilities
Job Description Main Duties and Responsibilities
The main duties of the GP Receptionist will include:
Greeting patients and visitors in a professional, friendly and courteous manner. Answering incoming telephone calls promptly and dealing with patient enquiries efficiently. Booking, cancelling and amending appointments using EMIS Web. Using EMIS Web confidently to access and update patient records accurately. Signposting patients to the most appropriate healthcare professional or service in line with practice protocols. Handling patient enquiries sensitively and maintaining strict patient confidentiality at all times. Processing repeat prescription requests in accordance with practice procedures. Managing incoming and outgoing correspondence, emails and electronic messages. Updating patient demographics and maintaining accurate records. Registering new patients and processing patient deductions in line with practice policies. Liaising with GPs, nurses, practice management and other healthcare professionals. Supporting the smooth day-to-day running of reception and administrative services. Handling challenging situations and patient concerns calmly, professionally and empathetically. Following practice policies and procedures, including safeguarding, infection prevention, health and safety and information governance. Providing additional reception cover at short notice when required, including covering staff sickness and unexpected absences. Providing cover for colleagues' annual leave, at least once a month if required, subject to the practice's operational needs. Undertaking any other reasonable administrative duties appropriate to the role.
Person Specification
Experience Essential
Person Specification Essential Requirements Previous experience working as a GP Receptionist within a GP surgery or primary care setting. Good working knowledge of EMIS Web is essential. Confidence using EMIS Web for appointment booking, accessing patient records and carrying out routine reception tasks. Excellent telephone manner and face-to-face communication skills. Good IT and keyboard skills. Strong organisational skills and attention to detail. Ability to prioritise tasks and work effectively in a busy environment. A professional, approachable and compassionate manner. Ability to maintain strict patient confidentiality and handle sensitive information appropriately. Reliability, flexibility and the ability to work well as part of a team. Willingness and ability to provide additional cover at short notice for staff sickness, unexpected absences and annual leave, including at least once a month if required. A commitment to providing excellent patient care and customer service.
Desirable
Desirable Requirements Knowledge of NHS primary care services and appointment procedures. Understanding of patient confidentiality, GDPR and safeguarding requirements. Experience handling confidential patient information and dealing with sensitive or challenging situations.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Whitehouse Surgery
Address 123 Towncourt Lane
Petts Wood
Orpington
Kent
BR5 1EL
United Kingdom
Employer's website http://whitehousesurgeryorpington.co.uk/ (Opens in a new tab)