About this role
Job summary
The Arthur South Day Procedure Unit provides a multi-disciplinary approach to support patients coming in for their surgery and Pre-Op Assessment appointments.
The admin team is comprised of Receptionists and Admission Clerks who work closely together and support the clinical team in the delivery of high quality, patient-focused healthcare for the patients of the Norfolk and Norwich University Hospital.
The unit is a fast-paced environment with a frequent flow of patients coming in all day both for procedures and Out-Patient appointments.
The team operates in shift patterns. The shifts are:06:30 - 14:3012:00 - 20:0014:00 - 22:00
Please note that the team is about to enter a consultation phase around moving to a 7- day working week. This means that your set hours would be worked across the full week Saturday and Sunday inclusive. You could be asked to cover other areas in the Care Group doing the same role if the service needed support.
All staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.
Main duties of the job
The post holder will be required to provide an effective reception service within Arthur South Day Procedure Unit and Ambulatory Care Unit at the Norfolk and Norwich University Hospital. Working closely with colleagues the post-holder's responsibilities will be to greet patients and check them in for clinic appointments and surgery, input outcomes and discharges via forms and hospital notes using PAS and other bespoke systems, create and collate medical records preparation and deal with complex patient queries involving the multi-disciplinary team.
The post holder will need to be patient-focused and a strong team player who is able to multitask and balance workloads and able to support the delivery of a high quality, safe and compassionate healthcare service.The post holder will also be flexible and adaptable to a fast-paced working environment.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description Job responsibilities
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications Essential
Good standard of literacy and numeracy Experience using Microsoft Office applications and willingness to undertake training to carry out data input
Experience Desirable
Knowledge and understanding of governance, Referral to Treatment (RTT) processes and standards within the NHS Experience in reception duties in healthcare sector Some administration/secretarial experience
Skills Essential
Excellent communication skills, with the ability to liaise effectively with clinical staff, patients, and external partners Ability to use patient administration systems (PAS) and other relevant IT systems
Desirable
Ability to work under pressure and manage competing priorities
Attitude Essential
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity, and Inclusion
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk and Norwich University Hospital
Address Norfolk and Norwich University Hospital
Norwich
NR4 7UY
United Kingdom
Employer's website https://www.nnuh.nhs.uk/ (Opens in a new tab)