About this role
Sr. Technical Writer
Job description: Job Title: Technical Writer (Infrastructure)
We are seeking a highly skilled Infrastructure Technical Writer to join our team. The ideal candidate will have a strong background in researching, documenting, and maintaining detailed technical materials for infrastructure environments, including data centers and cloud solutions. This role involves collaborating with cross-functional engineering teams, creating complex Visio diagrams, and publishing documentation tailored to various audiences, ensuring seamless knowledge transfer and operational support.
Required Skills and Qualifications:
• Proven experience in technical writing for infrastructure projects. • Experience working in large-scale IT infrastructure projects. • Familiarity with Windows, Unix, cloud platforms, Network, Storage, SQL databases, and monitoring tools. • Background in ITIL or similar frameworks. • Proficiency in creating complex Visio diagrams (strong Visio skills required). • Hands-on experience with ServicePoint Knowledge Management System and MS Word. • Strong understanding of infrastructure components, including data centers, cloud solutions, networking, and security. • Excellent communication and collaboration skills, with the ability to work effectively in a distributed team environment. • Proficiency in MS Teams for virtual collaboration and training. • Exceptional attention to detail and organizational skills. • Bachelor's degree in Technical Writing, Computer Science, or a related field.
Key Responsibilities:
• Research and Requirements Analysis:
• Analyze requirements for new infrastructure builds, including data center and cloud solutions. • Conduct independent studies of proposed systems and hardware components to understand and document their functionality.
• Create Technical Diagrams:
• Develop and maintain detailed Visio flow diagrams illustrating transaction traffic patterns, network connectivity, and configurable system components. • Ensure diagrams are accurate, up-to-date, and adhere to organizational standards.
• Documentation Strategy and Planning:
• Collaborate with project managers to define documentation strategies and schedules. • Develop comprehensive documentation plans for each infrastructure project.
• Collaboration with Engineering Teams:
• Work closely with engineers across Windows, Unix, Cloud, Network, Security, SQL Database, and Monitoring domains. • Gather detailed technical build information and ensure clarity in documentation deliverables.
• Documentation Authoring:
• Author and maintain a suite of documentation for two primary audiences:
• Online HTML knowledge articles for global Operations Support teams using ServicePoint Knowledge Management System. • Infrastructure reference guides for Platform Engineering using MS Word.
• Ensure documentation adheres to organizational standards and is accessible to intended audiences.
• Knowledge Transfer and Training:
• Host virtual documentation turnover sessions with Operations Support teams using MS Teams. • Provide clear and effective communication during training sessions to facilitate knowledge dissemination.
• Team Collaboration and Peer Reviews:
• Participate as an integral member of the centralized documentation team. • Engage in peer reviews, mentorship, and sharing of best practices.
• Version Control and Maintenance:
• Regularly update and maintain documentation to reflect infrastructure changes. • Utilize version control practices to ensure consistency and accuracy across all materials.
• Process Improvement:
• Continuously evaluate and refine documentation processes to enhance efficiency and quality. • Contribute to the development of documentation standards and templates.