About this role
Job summary
Ward Environment:Ensuring ward i stidy. replenishing supplies, managing linen and reporting maintenance faults.
Safety and compliance: Adhering to infection control policies,waste management and COSHH regulations.
Patient Interactions: Assisting with non-clinical tasks to improve patient experience such as distributing menus and providing a welcoming environment.
Main duties of the job
Assisting Nursing staff during managed meal times.
Prepare and deliver ward stores and supplies to wards e.g Linen, food etc.
Responsible for safe/secure hygienic storage of various stock at ward leve.
Reporting details of faults and failures of electrical equipment /fabric of the building to the relevant team.
Complete all working schedules and any other paper work accurately.
The post holder will follow all guidance and procedures relating to healthcare associated infection to ensure their safety and that of others to prevent the spread of infection.
About us
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
With effect from the 1st April 2026 Norfolk Community Health & Care NHS Trust will be merging with Cambridgeshire Community Services NHS Trust to form a new organisation. The new Trust will provide a wide range of community health and social care services to over 4 million people, with a budget of circa £380 million and a workforce of over 7,000 people.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Job description Job responsibilities
Main Duties & Responsibilities1. Maintenance of the environment: to ensure patients are cared for in a well maintainedenvironment which is safe, welcoming, comfortable and reassuring.2. Cleanliness: working closely with all contractor staff to ensure a high standard ofcleanliness is maintained in all areas.3. Environment: Ensure ward is clean, tidy and all stock cupboards are maintained to ahigh standard.4. Stock Control: Ensure that all ward stock is within date and rotated effectively5. Daily checking of staff fridge temperatures and checking any items that out of date.
6. Catering:6.1 Ensure that catering staff provide patients with safe, good quality food and drink tomeet individual needs.6.2 Work closely with service users to ensure individual nutritional needs are catered for.6.3 Oversee the serving of food to patients at mealtimes, ensuring it is delivered in atimely and safe manner.6.4 To assist patients with their diets, composing food menus and ensuring thatappropriately worded and pictorial menus are available at all times. Ensure specialist meals are provided as required for patients including, but not limited to, ethnic,cultural or religious diets.6.5 To regularly review wastage from menu templates and standing orders to reduceportions where possible.6.6 To provide assistance and guidance to patients and staff with known food allergies.6.7 To provide assistance to Environmental Health Officers, where possible, to helpmaintain the Trusts 5* hygiene award.6.8 To monitor installed automated food temperature monitoring systems and takecorrective actions, as required, as part of the agreed HACCP systems.6.9 To ensure that foods are kept in-date, both use by and best before and checked ona weekly basis in food storage areas to include, but not limited to, fridges, freezersand store rooms.6.10 To identify food stock requirements, compile and place food orders on a daily basisfor ward provisions.6.11 To assist in the periodic production of agreed menu templates and portion volumesrequired, advising on required adjustment between the contractors catering staff andthe food supplier.6.12 Participate in planned and ad hoc inspection and audits of the patient environment.
Maintenance and Equipment:7.1 To ensure that equipment is in good working order at all times and raise maintenancerequests to ensure prompt repair or replacement as appropriate.7.2 Support all staff to ensure ward equipment is cleaned in line with policy and a recordis maintained and audited.8 Linen:8.1 Maintain sufficient stock of linen to meet patients needs and keep within agreedbudgets.
9 Control of Infection:9.1 working with nursing staff, infection control nurses and cleaning contractors to ensurethat patients are being cared for in an environment that minimises the risk of crossinfection. To ensure infection control policies are applied at all times.10 Communication:10.1 Effectively communicate with all relevant parties to ensure continuity of patient care.
Health and Safety:11.1 ensure that patients are being cared for in an environment that complies with currenthealth and safety regulations. To be responsible for carrying out water flushing toreduce Legionella risk.
12 Medical Supplies:12.1 Be responsible for ordering all necessary supplies using PowerGate, this must bewithin the appropriate budget.13 Privacy and Dignity:13.1 To ensure that the patients privacy and dignity is respected at all times.
14 Customer Care:14.1 To make sure patients / carers are greeted and that they received a level of customercare relevant to their needs.15 Undertake ward audits, monitoring of quality standards, develop action plans and trackprogress as required.16 Involvement with productive community hospital and evidence based practice.17 Attend appropriate training and development courses as identified at PDR meetings.Demonstrate a commitment to keeping skills and competence up to date.18 To undertake any other duties commensurate with the post
Person Specification
Personal and People Development Essential
Completes any professional development Takes responsibility and is accountable for own personal and professional development
Qualifications Essential
NVQ4 or equivalent
Desirable
Evidence of recent training / learning
Experience Essential
Previous experience of working in a healthcare settings
Desirable
Knowledge of COSHH and Infection Control policies (or willing to undertake training) Previous experience in housekeeping
Skills, Abilities and Knowledge Essential
IT skills Knowledge of Food Hygiene Customer Care Literacy skills Ability to work as part of a team Ability to work independently as required within the role Understanding of housekeeper role Organisational skill
Desirable
Know how to work within a budget
Communication Essential
Good interpersonal skills Clear oral communication with patients with communication difficulties
Desirable
Able to communicate sensitively and tactfully with patients
other Essential
Ability to move and handle equipment May need to support other Trust sites Able to communicate effectively in written and verbal English Language Able to work afternoon / evening shifts as service requires
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework) Essential
Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults. Smart/tidy appearance Tolerance Flexibility Sensitivity Ability to maintain confidentiality Respond positively to change Non-judgemental Caring personality Polite and courteous
Desirable
Evidence of working in a team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East of England Community Health and Care NHS Trust
Address Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
Employer's website https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)