About this role
Job summary
We are seeking an enthusiastic and motivated Patient Flow Clerical Officer to join our busy and dynamic administrative team at Royal Liverpool Hospital. This role is essential in supporting clinical teams to ensure the safe, effective and timely flow of patients through inpatient and outpatient services in a fast-paced acute hospital environment.
The post holder will provide comprehensive clerical and administrative support to patient flow and ward teams, working closely with clinical staff to support bed management, admissions, transfers and discharges, while maintaining accurate records and providing a high standard of customer service to patients and colleagues.
Main duties of the job
We are looking to recruit a motivated and organised Patient Flow Clerical Officer to support the Patient Flow and Site Coordination teams in delivering safe, effective and timely patient flow across the Trust.
The post holder will maintain accurate, real-time patient information on Trust systems, supporting admissions, transfers, discharges and bed management. They will act as a key point of contact for ward teams, site managers and clinical colleagues, proactively liaising to support capacity management and patient movement.
The role involves preparing and distributing patient flow reports and ward lists, identifying and escalating delays, capacity pressures or data issues, and supporting effective operational decision-making. The post holder will respond to enquiries from patients, relatives and staff in a professional and compassionate manner, maintaining confidentiality at all times.
You will be required to work flexibly across wards, departments and shift patterns, including weekends and escalation periods, and to work in line with Trust policies on information governance, health and safety and infection prevention.
This is an excellent opportunity to contribute to service improvement and to play a key role in supporting patient safety and flow within a busy acute hospital environment.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description Job responsibilities Main Duties and Responsibilities
Patient Flow Clerical Officer Band 3
Provide senior clerical and administrative support to the Patient Flow and Site Coordination teams, contributing to the safe, effective and timely flow of patients across inpatient and outpatient areas.
Maintain and update realtime patient flow information on Trust systems, ensuring accuracy of admissions, transfers, discharges and bed status, and resolving data quality issues independently where possible.
Act as a key point of contact for ward teams, site managers and clinical colleagues, proactively liaising to support bed allocation, patient movements and capacity management.
Support the coordination of patient admissions, internal transfers and discharges, ensuring all movements are accurately recorded and escalated appropriately in line with Trust escalation procedures.
Prepare, monitor and distribute patient flow reports, ward lists and escalation summaries for operational, safety and capacity meetings.
Identify, monitor and escalate delays, capacity pressures or data discrepancies to senior staff, contributing to timely operational decisionmaking.
Respond to complex and sensitive enquiries from patients, relatives and staff in a professional and compassionate manner, exercising judgement and maintaining confidentiality at all times.
Supervise, support and provide guidance to junior clerical staff as required, acting as a role model for good practice within the patient flow service.
Ensure compliance with Trust policies including information governance, data protection, infection prevention and control, and health and safety requirements.
Contribute to service improvement by identifying opportunities to improve administrative processes, data quality and patient flow efficiency.
Work flexibly across wards, departments and shift patterns (including weekends or escalation periods) to meet service demands.
Person Specification
Qualifications Essential
NVQ 3 or equivalent in relevant area
Experience Desirable
Previous NHS Experience
Knowledge Desirable
Knowledge of the NHS - iPM, ICE, Choose & Book systems
Skills Essential
IT skills Good communication and organisational skills previous clerical experience Able to maintain confidentiality Able to work on own initiative and as part of a team
Other Essential
Current employee of a LAASP organisation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Liverpool University Hospitals NHS Foundation Trust
Address Royal Liverpool Hospital
Mount Vernon Street
Liverpool
L7 8YE
Employer's website https://www.liverpoolft.nhs.uk/ (Opens in a new tab)