About this role
A powerful combination It’s never been a more exciting time to join our organisation. Tricor and Vistra have now merged to form one organisation, which means we’re now a powerhouse of over 9000 colleagues in 50+ jurisdictions across the globe. We’re seizing the opportunity to create a purpose-led organisation that will unlock significant value for our business, our clients, and our people. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey! Job Description Template Job Title Senior Client Services Associate Location Mauritius Remote/Hybrid R&AW:(20%-80% of the time work is carried out in a location other than an office) Travel required Yes - Home>Office>Home Business Unit and Sub-BU Fund Department Accounting Level and Grade J3 Reporting to Shabbir Jepaul Purpose of Role Supervising, guiding and leading a team of administrators Scope Mauritius Key Responsibilities Ensure that trade orders, settlement, subscription, redemption documents, capital calls and distributions notices are accurate. • Accurate processing and reconciliation of investors’ dealing instructions and payments. • Monitor the Subscription and Redemption processes and ensure that trades are correctly reported to investors. • Periodic Investor Reporting (OE and CE Funds). • Maintenance of share registers and investor contacts on different investor platforms. • Ensure all reporting and client deadlines, are adhered to. • Ensure that work delivered for clients is compliant with Vistra compliance manuals, the local regulatory framework and ISAE 3402 – SSAE18 Standards. • Following the business processes as defined and help improving such processes on an ongoing basis. • Flag and escalate client issues in a timely manner. • Communicate with clients and investors on a day to day basis concerning ongoing work. • Review investors details required for FATCA/CRS and ensure that they are complete and reporting is completed in line with revenue requirements and as per agreed deadline. • Ensure necessary approvals are obtained as per Compliance Internal procedures for Omnibus accounts, PEPs and REPs. Attributes/ Technical Skills [Include core competencies, and add specific technical skills required for the job; indicate specific language requirement, if applicable.] Essential: Previous experience as senior in the administrative function, good understanding of the regulatory framework in Mauritius, including corporate and AML laws. Good track records in the client services cluster. Desirable: Very good understanding of the various fund structures. Relevant Experience [Relevant experience (number of years and type of experience) required to do the job, based on job requirement, and not based on current role holder.] Essential: 5 years of experience in the administration of global business entities, in particular fund structures, and previous experience in a senior role. Desirable: Previous experience as senior administrator Education and Professional Qualification [State minimum education/qualifications required and not based on current role holder, e.g. degree in accounting and a Certified Public Accountant.] Essential: Degree in accounting, finance, or management If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!