About this role
Purpose of the Job The Commercial Manager plays a pivotal role in driving new business growth while ensuring strong account management to enable Aramex New Zealand to achieve its ambitious growth targets. This position requires a strategic approach to acquiring high-value regional and national accounts, developing long-term client relationships, and collaborating with franchise partners to enhance Aramex’s market presence and service offering. Job Description New Business Development: Acquire new local, multi-branch, regional, and national accounts, meeting or exceeding sales targets set by the National Sales Manager. Proactively identify, qualify, and engage potential clients through various sales channels, including networking events, referrals, industry expos, and digital lead generation. Develop and present tailored sales proposals, ensuring alignment with client needs and Aramex’s service capabilities. Lead tender and RFP responses, ensuring timely and competitive submissions. Drive the growth of Aramex international export services within the region. Account Management & Growth: Develop and maintain strong relationships with local key accounts, regional and national accounts to ensure retention and increased share of spend. Implement effective customer care and account management practices to drive growth across existing multi-branch customers. Conduct regular business reviews with key accounts, identifying opportunities for service enhancements and increased revenue. Address customer concerns proactively, liaising with internal stakeholders to implement solutions. Sales & Franchisee Support: Provide sales training and support to Regional Franchisees and their sales teams, ensuring alignment with Aramex’s commercial strategy. Act as the primary contact for website leads received within assigned regions, ensuring efficient qualification and conversion. Support franchise partners in delivering service excellence and fostering customer loyalty. Reporting and Compliance: Maintain accurate sales data within CRM (Salesforce), tracking pipeline progress and reporting on key performance indicators. Ensure all sales proposals and agreements align with Aramex’s policies and commercial objectives. Provide detailed sales forecasts and insights to senior management. Adhere to all workplace safety (OH&S) requirements and Aramex’s operational policies. Job Requirements - Experience and Education At least 3 years’ experience in direct or business-to-business sales & marketing environment. Highly developed written and verbal communication skills with commercial acumen. Intermediate proficiency in MS Word, Excel & PowerPoint. • Ability to work under pressure and meet tight deadlines. Proven track record in the hands-on implementation of effective sales, marketing & customer retention strategies. Ability to build strong relationships with internal and external stakeholders. Leadership Behaviors Skills Team Collaboration Adaptability Customer Focus Communication Skills Problem Solving Time Management Selling Skills Negotiation Skills Goals Setting