About this role
We are hiring a Customer Service Window Clerk. In this position, you will be responsible for customer service on the phone, through email and at the service window. This full-time hourly position will report to the Warehouse Manager and be primarily responsible for establishing assisting in the needs of the warehouse staff, customers and truck drivers. Hours are Monday- Friday 7:00 AM-3:30 PM.
DUTIES AND ACCOUNTABILITIES:
• Answer phones, voicemails and emails in a professional prompt manner
• Have working knowledge of the company and customer computer systems
• Accurately and timely enter data as required
• Able to prioritize and balance multiple tasks at the same time
• Willing to double check orders on warehouse docks
• Other duties may be assigned as business needs
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
• Excellent respectful communication skills with customers and employees
• Working knowledge of MS Word and Excel
• Self-motivated and works well with limited direction
PREFERRED EDUCATION AND EXPERIENCE:
• Strong attention to detail
• Working understanding of Microsoft office, WMS, SAP, and Excel
PHYSICAL CAPABILITIES AND REQUIREMENTS:
• Ability to sit for extended periods of time at a desk, typing on a computer, and talking on the phone
• Must be able to access and navigate each department at the organization's facilities
• Ability to repetitively twist or turn; stand, climb, kneel, stoop and squat, as needed
• Required to wear Personal Protective Equipment (PPE) and follow dress code guided by the company
BENEFITS AND TOTAL REWARDS:
• Competitive wages, and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance and Employee Assistance plans.
• Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
• Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.
• Referral Bonus, Wellness Programs, Clothing Allowance, Safety Shoe and Safety Glasses Reimbursement.