About this role
Bargaining Unit: Non Represented - Professional
Rate of Pay: $91,499 annually + DOE
Summary
Under the supervision of the Director Process Improvement, supports the development of a culture of continuous improvement across the health system through coaching, facilitation, training, improvement project support, and administration. Partners with frontline staff through leadership to apply the Tahoe Forest process improvement approach to improve processes, outcomes, and the experience of patients, staff, physicians, and the community. Serves as an improvement coach and facilitator, helping teams build problem-solving capability, while supporting improvement measurement, project tracking, and organizational learning.
Essential Duties and Responsibilities
Improvement Coaching & Facilitation
• Coaches staff, leaders, and teams in the application of the Tahoe Forest improvement approach, helping build problem-solving capability and continuous improvement practices.
• Assists teams in selecting and applying appropriate improvement methodologies and tools to address operational challenges.
• Facilitates improvement events, workshops, and structured problem-solving activities, ensuring effective planning, execution, and follow-through.
• Guides teams through activities such as process mapping, root cause analysis, improvement testing, implementation planning, and sustainment.
• Promotes engagement, accountability, and ownership for improvement within operational teams.
Education & Capability Building
• Delivers improvement education and training through workshops, onboarding, learning sessions, and improvement events.
• Adapts training and coaching approaches to meet the needs of learners with varying levels of improvement experience.
• Supports the development and ongoing engagement of process improvement champions and other learners throughout the organization.
• Reinforces standardized improvement practices, tools, and learning across departments.
Measurement Support
• Assists leaders and teams in identifying meaningful measures to evaluate improvement efforts.
• Partners with department leadership and Business Intelligence to obtain, track, interpret, and communicate performance data.
• Supports teams in using data to monitor progress, evaluate results, and inform decisions.
Improvement Portfolio & Project Support
• Maintains project documentation, action plans, dashboards, and reporting tools.
• Coordinates improvement activities, meetings, follow-up actions, and project communications.
• Supports organizational improvement reporting, project tracking systems, and status updates.
• Provides basic project management and activity-tracking support for strategic improvement initiatives.
Professional Responsibilities
• Fosters a culture of continuous improvement, learning, collaboration, and accountability.
• Demonstrates System Values in performance and behavior.
• Complies with System policies, procedures, and regulatory requirements.
• Performs other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities
No supervisory responsibilities.
Minimum Education/Experience
Bachelor's Degree and 6 months to 1 year relevant experience
Required Licenses/Certifications
None
Experience/Qualifications
Required:
• Knowledge of at least one structured improvement methodology (e.g., Lean, Lean Six Sigma, Model for Improvement)
• Experience in coaching and facilitation
• Ability to deliver training
• Team building skills
• Strong written/verbal communication skills
• Strong conflict management/mediation skills
• Strong collaboration and relationship-building skills
• Project management experience
• Ability to interpret and communicate basic performance measures and improvement data
• Ability to document and measure results
Preferred:
• Lean Six Sigma Green Belt or equivalent education and experience in a structured improvement methodology
• Basic financial analysis and decision support skills