About this role
Job Summary
Manages all of the clerical, scheduling, patient accounting duties for the Surgical Services and Anesthesia Departments
Essential Functions
- Conducts telephone communication for Surgical Services & Anesthesia Departments; answers calls, takes messages and makes telephone calls at the request of Physicians or O.R. Staff, initiates pages.
- Delivers messages promptly, and appropriately.
- Schedules all cases for O.R., Anesthesia, Special Procedure Room appropriately and communicates with support services, the O.R. needs. Includes all add-on's and emergencies.
- Assists with traffic control in the front office area, to PACU, & PRE-OP; Helps surgical patients, families/friends with information regarding their surgical status.
- Completes daily patient charges for Surgical Services and Anesthesia Department patients, including Pain Clinic.
- Supports and adheres to Administrative and Nursing Service Policies and Procedures.
- Uses and maintains equipment efficiently and effectively.
- Reports any office equipment failure.
- Prepares the Surgery Schedule and Call Sheets, and distributes to the appropriate departments.
- Monitors the Monthly Stats for all Surgical Procedures, Special Procedures Room, Pain Clinic and Anesthesia; reports monthly.
- Monitors the individual Monthly Stats for all Surgeons and Anesthesiologists; reports same monthly.
- Types all Correspondence, Memorandums, Staff Meeting Minutes, Policies & Procedures, and any other business asked.
- Assists with the orientation of new employees.
- Reports any unusual occurrences and/or incidents.
- Conforms to hospital dress code and/or Surgical Services dress code.
- Works effectively as a Surgical Services Staff Member and communicates all pertinent information to the appropriated person.
- Promotes harmonious relationships and favorable attitudes among the Health Care Team.
- Functions according to Surgical Services Secretary Skills List.
- Reviews all Personnel and Departmental Policies annually.
- Reviews all Personnel Policies on an annual basis.
- Promotes the Patient Safety Standards as a core value of the organization.
Other Duties
- Participates in departmental and association wide informational meetings and inservices, including staff meetings, association wide forums, and seminars.
- Reviews department and association wide policies and procedures annually. Develops and maintains new policies and procedures as needed.
Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Abilities
- Must be able to read, write, understand, and speak English.
- This position requires operational knowledge of all equipment in the Surgical Services clerical areas, including: fax, printers, copy machine, phone systems, and computer programs (including MS Office, e-mail, internet, and the Hospital Information Systems).
-This employee must be service oriented and have excellent customer service skills, computer skills, organizational skills, multitasking skills, professional interpersonal skills, time management skills, the ability to prioritize work, and telephone etiquette.
- Working knowledge of medical terminology.
Supervisory Responsibilities
- None
Physical Demands
Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time, but may involve walking or standing for brief periods of time. The worker is subject to substantial overtime, evening meetings, on-call status, contact with chemicals, contact with infectious fluids, heavy lifting, constant standing, extensive close work, extensive computer work, and encounters with upset/disturbed individuals.
Required Education and Experience
- One year experience medical front office or related position.
Preferred Education and Experience
- Procedure and diagnosis coding experience or training, (i.e. ICD10).
OSHA Exposure Category:
Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues and are not a condition of employment.
This is a safety sensitive position.