About this role
The Ski & Ride School Scheduler coordinates staffing for our ski and snowboard programs, aligning coach availability and program needs with guest demand. This on-site role works closely with the Snow Sport University (SSU) Operations Director and Supervisory Team to manage schedules for 200+ coaches, adjust staffing as conditions change, and communicate program and private lesson availability. The ideal candidate is highly organized, detail-oriented, responsive, and comfortable making decisions in a fast-paced, guest-focused environment.
Essential Duties and Responsibilities:
• Prepare alpine and snowboard coach schedules in Flaik a minimum of two weeks in advance, balancing anticipated guest volume, program needs, staff availability, qualifications, and preferences.
• Develop a strong understanding of staff capabilities, availability, and preferences to optimize assignments and identify potential staffing gaps or challenges.
• Open and close programs and lesson availability in Flaik/In Touch to accurately reflect staffing levels and operational capacity.
• Communicate effectively with the staff, supervisory team, and Ski & Ride personnel in a friendly, professional manner.
• Maintain accurate scheduling information across applicable software systems while prioritizing competing requests and deadlines in a fast-paced, seasonal environment.
• Perform other scheduling and operational duties as assigned.