About this role
Job Summary
The Lab Support Specialist provides support to the LIS System Administrator in the Laboratory assisting in investigation of Laboratory Information Systems issues. This includes the investigation and research of new tests or changes to current tests at the direction of the LIS Administrator. The Lab Support Specialists responds to inquiries from nursing units, physician offices, and reference laboratories regarding test orders, specimen requirements and reporting.
Job Responsibilities
• Communicate with all customers in a positive, professional and courteous manner.
• Cooperates with Lab Assistants, Nursing and Physician Office Staff to facilitate accurate test ordering, specimen integrity, and timely results reporting.
• Take appropriate action to notify supervisory personnel when issues arise.
• Review reference laboratory test updates to determine if test setup changes are required, including billing/CPT coding changes, specimen requirements, test number, or obsolete tests. Submit changes to LIS Administrator in a timely manner.
• Scan non-interfaced reference lab and pathology consult reports into the LIS.
• Participate in assisting with validation of LIS changes, upgrades, etc.
• Monitor Work queues, manual billing as needed or correct billing issues.
• Maintain and troubleshoot LIS printers, including label printers.
• Scanning of reports into HIS as needed. Scanning of other documents, including packing lists, courier logs, etc.
• Help in stocking and organizing new stock that comes through the lab.
• Filing records, department instrument printouts, and quality documentation.
• Assist in newborn screen documentation.
• Check faxed orders for accuracy.
• Assist in updating the test menu.
• Atlas- Assist in monitoring and pushing orders in Atlas.
• Update Atlas with providers per facility to decrease errors and results not being routed to the correct ordering provider.
• Triage all calls that are going through the LIS office.
• Order IU send out supplies as needed.
• Supplies- Assist all lab areas with receiving and storage.
• Perform other duties as assigned
Education Requirements
• Minimum: High School Diploma
• Preferred: High School Diploma
Experience Requirements
• Minimum: Experience with data entry, medical terminology and customer service or equivalent combination of education and experience.
• Preferred: Previous laboratory information system experience preferred.
License / Certification Requirements
• None