About this role
PHMC serves as both a direct service provider to individuals, families, and communities across the region and an intermediary agent—managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.
SUBSIDIARY: Turning Points for Children (TPFC)
PROGRAM: Food and Wellness Network (FAWN)
ROLE TYPE: Part-Time
JOB OVERVIEW:
The Operations Coordinator for the Food and Wellness Network (FAWN) at Turning Points for Children handles purchasing and storage of food and supplies; handles service requests; greets clients during program hours, collects intake information; manages data; assembles packages for families; generates required reports; and provides additional support and data on an as-needed basis. The FAWN Operations Coordinator acts as the on-site task manager for all volunteers while at the pantry. This position reports to the FAWN Program Director.
RESPONSIBILITIES:
Food Distribution
• Manages on-site operations for FAWN pantries and liaises with site contacts when relevant.
• Orders food weekly, accepts deliveries, and assists with restocking supplies, including the breakdown of large volume purchases.
• Coordinates the packing of bags for other Turning Points programs and partners.
• Assists with calls to FAWN inquiring about the program; collects intake data, including name, number of family members, need, etc.; determines eligibility; schedules pantry appointments.
• Greets clients during distribution hours and ensures that all clients have completed intake before receiving pantry resources, if relevant.
• Collects and records data for FAWN (e.g., food purchased; donations received; households served; food distributed; etc.).
• Participates in arranging deliveries of in-kind donations to FAWN, sorting donations, and arranging the distribution of donations to FAWN clients as appropriate.
• Coordinates logistics for pop-up pantries when relevant.
Volunteers
• Recruits a volunteer base to support pantry operations, including unloading and storing food donations, stocking pantry shelves, and staffing the pantry during open hours.
• Monitors, coordinates, and manages volunteers at FAWN pantries, including facilitating meetings and trainings.
• Orients new volunteers to all TPFC and FAWN pantry policies, procedures, and expectations.
Program Support
• Develops social media content and communication material for FAWN.
• Supports partnerships with institutions, organizations, and programs that can provide resources and tools to FAWN clients based on their needs.
• Supports the Case Management program where needed.
Administrative
• Attends mandatory training programs provided by Philabundance.
• Reports any problems/risk management issues to the FAWN Program Director.
• Participates in staff meetings, team meetings, and supervisory meetings as scheduled.
• Participates in the quality improvement process and training activities.
• Maintains coherence with Turning Points for Children's vision, mission, and goals.
• Maintains the highest ethical standards in organizational operations and individual professional conduct.
• Performs other duties and projects as assigned by supervisor or executive management.
SKILLS:
• Good interpersonal skills.
• Comfortable working in a fast-paced environment.
• Good organizational and problem-solving skills.
• Comfortable with conflict management and having difficult conversations.
• Maintains professionalism by establishing relationships that are ethical, client-oriented, and not self-interested.
• Skills in typing, basic computer operations, and Microsoft applications (e.g., PowerPoint, Excel, etc.).
• Comfortable working with numbers.
• Completes paperwork and other responsibilities in a timely and accurate manner; maintains an organized work environment.
• Able to improve processes and systems while facilitating input and suggestions from others; finds the best approach to get the work done.
• Culturally sensitive to the needs and diversities of multicultural communities.
• Able to meet the physical requirements of the position (managing food loading, storing food, and preparing food bags).
PHYSICAL REQUIREMENTS:
This position requires frequent standing/walking; lifting/carrying; pushing/pulling; bending/stooping; using arm, leg, and back muscles for extended periods; and unloading vehicles.
EDUCATION:
A bachelor's degree is required
EXPERIENCE:
A minimum of two (2) years of experience related to hunger relief, food services, or social services is required.
PHMC is an Equal Opportunity and E-Verify Employer.