About this role
Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama's Gulf Coast. Nestled on 550 acres of breathtaking beauty, the Grand blends rich Southern tradition with modern luxury, delivering world-class guest experiences. With over 41,000 sq. ft. of versatile meeting space, lush grounds, and historic charm, the Grand is a destination known for hospitality that feels personal, warm, and unforgettable. The Grand Life is calling—come share it with us!
As a Loss Prevention Administrative Assistant, your primary role is to support the Loss Prevention leadership team by streamlining administrative processes and serving as a centralized point of communication. You'll play a key role in coordinating inquiries, maintaining organized records, managing Lost & Found information, and assisting with daily departmental scheduling and document flow. This position requires strong attention to detail, a polished communication style, and the ability to prioritize efficiently in a fast-paced environment—ensuring consistency and smooth operations across the department.
Key Responsibilities:
• Administrative & Office Support: Maintain departmental files, update schedules, process forms, assist with permit requests, and provide general administrative assistance to the LP Director and leadership team.
• Communication & Coordination: Answer and route departmental phone calls, communicate service requests to LP Officers, and ensure clear, timely follow-through on guest and associate needs.
• Lost & Found Management: Log, track, and organize lost items using MS Shift, respond to guest inquiries, and ensure accurate documentation and follow-up.
• Shipping & Receiving Assistance: Support package coordination during peak periods by helping manage call volume, delivery inquiries, and group shipping logistics.
• Guest & Associate Assistance: Provide helpful, accurate information regarding resort offerings, service expectations, and departmental processes in a professional and courteous manner.
• Operational Support: Assist with light departmental duties when necessary to support workflow and maintain seamless daily operations.
Perks & Benefits:
As a valued part of the PCH Hotels & Resorts team, you'll enjoy a wide range of benefits, including: • Health, Dental, and Vision Coverage: Comprehensive options with FSA and HSA plans available. • 401(k) with Company Match: Prepare for your future with our matching retirement plan. • Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail across PCH properties and globally through Marriott. • Professional Growth: Access ongoing training, development, and opportunities for career advancement. • Recognition & Appreciation: Be part of a culture that celebrates dedication, teamwork, and exceptional service.
Join us at the Grand Hotel Golf Resort & Spa, where we deliver “hospitality with heart & soul.” Be part of a team dedicated to creating meaningful, memorable experiences—for our guests and each other.