About this role
JOB RESPONSIBILITIES
• Accurately board collateral loan data to host system
• Ensure all liens are fully secured on every collateralized consumer loan, including timely processing of liens and maintaining accurate documentation.
• Ensure the bank's lien positions on all collateral are properly perfected, maintained, and released in a timely manner
• Audit and ensure proper documentation for all title processing on vehicle purchases
• Perform basic research requests for lien placements and terminations, including contacting title offices in other states, under direct supervision.
• Stay current with bank, investor, and regulatory changes, including out-of-state changes in title and vehicle registration processes, and assist in communicating changes to other collateral associates
• Provide general guidance and support to the affiliate banks and dealers in regard to collateral maintenance
• Manage the processing of titles for newly financed vehicles, ensuring timely and accurate completion and match titles to appropriate loan files when received
• Apply State of Ohio and other US states' vehicle laws, lien placement and title assignments in order to protect the Bank's security interest
• Process electronic titles using the online electronic system and file/terminate UCC statements using the Secretary of State site, when applicable.
• Complete compliance on secured installment collateral to verify accurate lien information
• Identify and resolve discrepancies in incomplete collateral documentation or lien status.
• Make recommendations to management for improved workflow and service to customers
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned
DESIRED KNOWLEDGE, SKILLS AND ABILITIES
• Knowledge of Premier Navigator, including inquiry and maintenance capabilities, and Microsoft Office programs preferred. General understanding of collateral and perfection of a vehicle lien is a plus.
• Demonstrate a willingness to learn and maintain understanding of all aspects of the position
• Deliver consistent, high level of service within our Serving More guidelines
• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Leadership/Management Skills
• Ability to build collaborative relationships
• Organizational Skills/Detail Oriented
• Analytical Thinking
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Technical Expertise
• Strategic Planning and Decision Making
• Ability to develop or mentor others
• Ability to work as part of a team
EDUCATION AND EXPERIENCE
• Must possess high school diploma or equivalent
SCHEDULE
Newark – Alford Building Department hours are Monday through Friday 8 am to 5 pm. This position is non-exempt and full time.
Physical Requirements: This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with coworkers and stakeholders to discuss and exchange accurate information.