About this role
The duties and responsibilities for the Night Auditor include, but are not limited to the following: • Consistently provides exceptional customer service by exceeding guests expectations. • Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float. • Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained. • Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions. • Audit all income postings and charges. • Record and balance staff and house charges. • Prepare and transmit credit card deposits. • Process city ledger work to accounting. • Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required. • Takes ownership of all guest complaints and rectify the complaint quickly and efficiently; • Communicates information regarding Guests' needs to other Team Members and Departments. • Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions • Adhere to all health and safety guidelines and standards.