About this role
Key Responsibilities and Priorities:
• Safety is our number one priority. This role will promote safety culture through safety toolbox talks, safety committee participation, and positive reinforcement programs.
• Inspect and sign off all outbound shipments for accuracy
• Review inventory for backorders and potential shortages and communicate this information to Canada Planning group
• Add quote and order entry into Microsoft Dynamics
• Provide support for customer returns and claims
• Provide timely, accurate information to customers
• Resolve customer disputes
• Work with Credit Manager to coordinate payments from customers
When Covering For the Shipping and Receiving Logistics Supervisor :
• File open and closed purchases, sales orders, and other formal customer correspondence
• Provide credit application forms and information to prospective and new customers
• Will serve as a back up for all key logistics team members which include, inbound and outbound clerical, outbound lead, and transportation coordinator.
• Ensure daily shipping requirements are met to include on time dispatch and shipping schedule adherence.
• Coordination with customer service on daily shipping requirements to ensure proactive scheduling of carriers.
• Manage inbound deliveries with the assistance of Operations Manager to set daily priorities for logistics staff.
Position Consults with:
Engineering, Quality, Production, Planning, Finance, Shipping/Receiving
Knowledge, Skills, and Abilities Required:
• Above average phone communication skills, even disposition, and good rapport with customers
• Ability to make normal independent decisions based on job and product knowledge
• Knowledge of D365 or similar ERP system a plus
• Knowledge of Microsoft Office programs
• Ability to professionally handle difficult situations with customers
• Bilingual in English and French strongly preferred
Exemplify Core Values:
• Be Positive and GSD
• Embrace Challenges
• Respect Everyone
• Welcome Change
• Speak and act with integrity