About this role
Who we are:
A Cuban-Inspired Paradise in Key West!
Waterfront located, Havana Cabana radiates Cuba's joyful and sometimes rebellious spirit, embracing the art & culture that famously seduced Hemingway and deeply influenced Key West! Named one of Florida's Top 10 Resorts by Travel & Leisure, Havana Cabana is a lush escape from reality where the best of Key West is experienced with an intoxicating Cuban flare.
What we are looking for:
• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.
Qualifications:
• High school diploma or suitable equivalent.
• 1+ years Front Desk Agent experience preferred.
Company Benefits:
• Competitive hourly wage + tips
• Medical, Dental, Vision and other ancillary benefits
• Employee discounts on food and beverages
• Flexible scheduling
• 401k Company Matching
• Opportunities for advancement
• Paid Parental Leave and more!