About this role
Compensation for this role: $25.00 to $30.00/hr Depending on Experience
OVERVIEW
The Training Program Coordinator coordinates and administers training and licensing programs that support employee development, compliance, and operational excellence. This role is responsible for managing training schedules, systems, records, communications, and program logistics while ensuring a high level of accuracy, organization, and customer service.
The ideal candidate is highly organized, detail-oriented, and able to work independently while managing multiple priorities. This position requires strong critical-thinking and problem-solving skills, the ability to anticipate issues before they become problems, and the ability to communicate effectively with employees, leaders, instructors, and external partners.
GENERAL RESPONSIBILITIES
• Support the successful planning, delivery, tracking, and continuous improvement of training and licensing programs.
• Maintain positive working relationships with employees, leaders, instructors, vendors, and regulatory agencies.
• Exercise sound judgment, professionalism, and discretion when handling employee information and company records.
• Work independently while managing multiple priorities and deadlines.
• Identify opportunities to improve processes, systems, and overall program effectiveness.
• Ensure all work is completed accurately, efficiently, and in alignment with company values and expectations.
• Perform other duties as assigned.
SPECIFIC RESPONSIBILITIES
Program Coordination
• Coordinate training schedules, calendars, registrations, classroom logistics, and related communications.
• Support new hire orientation and onboarding activities.
• Prepare training materials, learning resources, and classroom environments.
• Coordinate training events and ensure instructors and participants have the resources necessary for success.
• Anticipate and resolve scheduling, resource, and logistical challenges.
Systems and Records Management
• Maintain accurate training, certification, and licensing records within company systems.
• Administer training-related systems, databases, and reporting tools.
• Generate training reports and monitor completion, attendance, certification, and compliance data.
• Audit records for accuracy and proactively resolve discrepancies.
• Maintain documentation, procedures, and program records.
• Recommend and implement improvements to training administration processes.
Stakeholder Communication and Support
• Serve as a primary point of contact for training and licensing questions.
• Communicate training opportunities, requirements, deadlines, and program updates to employees and leaders.
• Partner with Human Resources, Safety, Operations, and other departments to support workforce development initiatives.
• Provide support for training technology, classroom equipment, and participant needs.
• Deliver responsive, professional customer service and follow-through.
Licensing Administration
• Coordinate the tracking and maintenance of required employee licenses, certifications, registrations, and continuing education requirements.
• Work with state and local agencies to maintain licensing and program approvals.
• Monitor renewal timelines and communicate requirements to employees and leaders.
• Prepare and process required licensing documentation and reimbursement requests.
• Research and resolve licensing-related issues and compliance concerns.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
• Training administration and program coordination
• Learning technologies and business systems
• Record management practices
• The construction industry and workforce development principles
Skill in:
• Organization and attention to detail
• Managing multiple priorities and deadlines
• Critical thinking and sound decision-making
• Problem-solving and issue resolution
• Working independently with minimal supervision
• Managing systems, processes, and administrative workflows
• Data management, reporting, and record accuracy
• Professional written and verbal communication
• Building productive relationships with employees, leaders, and external partners
• Process improvement and continuous improvement practices
• Customer service and stakeholder support
Ability to:
• Maintain a high level of accuracy while managing multiple responsibilities
• Analyze information, identify concerns, and recommend solutions
• Anticipate issues and take proactive action
• Learn and adapt to new technologies, systems, and priorities
• Communicate effectively with employees at all levels of the organization
• Manage programs, processes, and records with minimal oversight
REQUIREMENTS
High School Diploma or equivalent required. Associate's or Bachelor's degree in Human Resources, Business Administration, Education, Training and Development, Organizational Development, or a related field preferred.
Benefits of this role:
• Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.
• Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore's in house training program.
Applications will close on November 16, 2026 or once role has been filled.
For information regarding this position, please contact [email protected]
To request an accommodation during the application process, please contact [email protected].