About this role
Are you entrepreneurial, energetic, and competitive? If you want to roll up your sleeves and take ownership of this opportunity apply today! We are searching for a highly motivated, enthusiastic, and committed Bilingual French First-Party Collection Officer with 5 or more years of experience in the industry.
Acting as a change agent, the Bilingual French First-Party Collection Officer is responsible for accurately processing information and effectively negotiating and arranging payment terms. This position directly reports to the Operations Manager.
We are recruiting for a full-time representative within Canada to work flexile schedule requiring:
• Tuesday and Wednesday 11:30am to 8:00pm
• Thursday and Friday 9:00am to 5:30pm
• Saturday 8:30am to 5:00pm
Responsibilities
• Provide excellent service and ensure exceptional execution results in the collection of financial loans
• Conduct collections calls for all past due accounts
• Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, within authorized limits; Send correspondence to delinquent/collection customers
• Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers; Assess and mitigate risk by referring accounts for further action
• Document call activity details in Collections system to reflect action taken; Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
• Apply tact, diplomacy & resourcefulness; Handle objections & excuses, apply soft calling techniques, where appropriate, to effectively manage & control situations
• Perform to regulatory standards and best practice on collections
• Achieve individual collection targets, in order to meet Department and Company goals;
• Maintain and submit reports for review by collection management
• Complete other collection responsibilities, as assigned
Experience/Qualifications
• At least 1 year of prior experience in a First-Party Collection Agency
• Must be fluent in French and English
• Excellent oral and written communication skills for consistent collection calls
• Good math skills with the ability to perform basic calculations quickly
• Strong organizational and time management skills
• Good understanding of Microsoft Excel and Outlook
• Strong computer operating skills
• Ability to adapt in a fast-paced environment
• Desire to learn and further your career
Compensation: $20.00/hour
Join a winning team today!
We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process. #HP