About this role
Job summary
To act as assessment co-ordinator for a division within CHFT. Supporting the division in maintaining and supporting the clinical assessment service. Working closely with Clinicians, Secretaries, Managers and admin staff, to enable patient pathways to be dealt with in a timely manner and to be the point for contact for divisional service users.The post holder will be the first point of contact for the clinical team, GP surgeries and patients and should be fully conversant with elements of the E-referral system. In addition to this the post holders may be required to support the services with general administration duties where necessary.
Main duties of the job
Management of ASI (appointment slot issues) with escalation to appropriate teams for capacity issues.
Supporting the e-Referral (ERS) initiative and Electronic Patient Record (EPR) system. Modifying as appropriate to the role
To liaise with all service users to ensure that clinic management rules are maintained, for example overbooking rules, adding additional slots and any other ad-hoc outpatient booking requests
please refer to job description for full details
About us
CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as 'Good' by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.
Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.
Job description Job responsibilities
please refer to the job description and the personal specification for specific requirements for the role.
Person Specification
QUALIFICATIONS AND TRAINING Essential
Educated to GCSE standard or equivalent Evidence of commitment to Organisational and individual development and willing to undertake all mandatory training where required.
Desirable
Accurate keyboard skills to RSA 2 or equivalent Evidence of self-development
KNOWLEDGE, EXPERIENCE AND EXPERTISE Essential
Recent relevant experience working within a patient/customer focused office environment Experience of using Microsoft Office package, e.g. Word, Excel and Outlook Experience of working to deadlines and targets Ability to organise and prioritise own workload Demonstrable experience of excellent and accurate inputting skills Awareness of confidentiality and Information Governance Ability to prioritise workload and work in an accurate and timely manner
Desirable
Recent experience of working in an NHS environment Awareness of Local and National NHS guidelines Understanding of Trust policies and procedures and their impact on service delivery Experience of e-Referral and EPR systems Knowledge of outpatient clinics in EPR Knowledge of the Trust's 18-week RTT pathway
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES) Essential
Ability to demonstrate excellent communication and organisational skills Professional and positive attitude Flexible and adaptable Approachable and supportive to others Excellent communication skills, able to communicate clearly and concisely both on the telephone and face to face
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Calderdale and Huddersfield NHS Foundation Trust
Address Huddersfield royal infirmary
Broad Street Plaza
huddersfield
HD3 3EA
Employer's website https://www.cht.nhs.uk (Opens in a new tab)