About this role
Job summary
Care Co-Ordinator / Medical Administrator is a key front-line position responsible for managing the first impressions of the practice. This role involves greeting patients, managing communication between patients and medical staff, and facilitating patient access to appropriate healthcare services efficiently. Care Co-Ordinator / Medical Administrator plays a crucial role in guiding patients through the complexities of healthcare interactions, ensuring they receive timely and appropriate care.
Key responsibilities include scheduling appointments, managing patient records, answering phone calls, and providing patients with information about healthcare services. Care Co-Ordinator / Medical Administratorwill ensure that all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. This position requires excellent communication skills, strong organisational abilities, and a patient-centric approach to service delivery.
Main duties of the job
Patient Interaction and Support:
Front Desk Management
Appointment booking
Telephone Enquiries
Administrative Responsibilities:
eConsultations.
Patient Records Management
Summarising
Coding and scanning
Any other administrative work as required.
Communication and Coordination:
Care Navigation
Facility Support:
Resource Management
Safety Protocols
Quality Improvement:
Feedback Collection
Service Enhancement Initiatives
Professional Development:
Training Participation
Miscellaneous:
The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.
About us
Coleridge Medical Centre is part of The Fuller and Forbes Partnership, a primary care provider with practices currently in Devon, Leeds, Burnley and Gateshead. The practice has approximately 16,000 patients and a multidisciplinary team comprising GPs, ANPs, Nurses, Healthcare Assistants, and a GPA. We strive to fulfil our practice values of approachability, teamwork, communication and respect.
Job description Job responsibilities
A wide range of patient facing services and administrative duties.
Full job description can be found under supporting information.
Person Specification
Experience Desirable
Experience in a receptionist or customer service role, preferably in a healthcare setting Experience with medical terminology and understanding basic healthcare operations
Skills / Competencies Essential
- Excellent communication skills (written / oral) - Strong IT skills - Clear, polite telephone manner - Competency in MS Office and Outlook - Effective time management - Accuracy and attention to detail - Ability to follow policy and procedure - Flexibility to work outside of core hours, including Saturdays as part of a shared rota when required
Desirable
- SystmOne clinical software user skills - Ability to work autonomously and with a team - Problem-solving, initiative and analytical skills
Qualifications Essential
GCSE grade 4 - 9 (A to C) in English & Maths
Desirable
NVQ Level 2 in Health & Social Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Fuller and Forbes Partnership
Address Coleridge Medical Centre
Canaan Way
Ottery St. Mary
Devon
EX11 1EQ
Employer's website http://bramleyonline.co.uk/ (Opens in a new tab)