About this role
JOB SUMMARY
The Genetic Counselor, Clinical Support, Revenue Cycle Management, is an experienced individual contributor who provides advanced clinical expertise in support of revenue cycle operations. This role manages complex cases independently, supports accurate and compliant laboratory, client and payer interactions, and serves as a clinical resource to both internal teams and professional clients.
This role exists to deliver high-quality, clinically sound support to revenue cycle operations while elevating team capability and ensuring clinical consistency. It impacts revenue cycle and laboratory teams, professional clients, genetic counselors in training, and ultimately patients. Success is demonstrated through accurate case resolution, strong clinical guidance to stakeholders, consistent quality outcomes, and effective mentorship of junior team members. The scope of this role may evolve as organizational needs, systems, and regulatory requirements change.
KEY RESPONSIBILITIES
• Provide independent case management and clinical support for revenue cycle operations, including coordination of complex cases.
• Conduct thorough review and analysis of laboratory and payer-facing clinical documentation to ensure accuracy, completeness, and adherence to quality and compliance standards.
• Serve as a clinical liaison for professional clients, offering guidance on testing strategies, documentation requirements, and recommendations based on genetic findings.
• Coordinate and support communication among internal teams and external professional clients to ensure timely and effective resolution of complex cases.
• Contribute to the development, review, and refinement of testing protocols, workflows, policies, and SOPs in partnership with leadership and cross-functional teams.
• Collaborate with cross-functional partners, including Laboratory Operations, Revenue Cycle, Commercial, and Compliance teams, to improve clinical workflows and systems.
• Participate in manuscript development, scientific presentations, and educational materials related to genetic counseling and laboratory services, as applicable.
• Perform other duties as assigned to support team and organizational objectives.
• Comply with all company policies, procedures, and applicable regulatory requirements.
QUALIFICATIONS
Required
• Master's degree in Genetic Counseling or related field.
• Certified Genetic Counselor (CGC) credential in good standing.
• Minimum of 2+ years of professional experience as a genetic counselor, with demonstrated ability to manage cases independently
• Experience reviewing laboratory reports, clinical documentation, and payer materials and guidelines.
• Strong communication skills with the ability to explain complex genetic information to professional audiences.
• Equivalent combination of education and experience may be considered.
Preferred:
• Specialty expertise in rare disease genetics.
• Experience supporting revenue cycle operations, prior authorization, or payer interactions within a laboratory or healthcare setting.
• Experience contributing to protocol development, manuscripts, or scientific presentations
COMPETENCIES
• Independent clinical judgment and case management
• Advanced genetic counseling expertise
• Mentorship and clinical guidance
• Cross-functional collaboration
• Attention to detail and quality focus
PHYSICAL DEMANDS AND WORK ENVIRONMENT
• Location: Remote
• Physical Demands: Primarily sedentary work requiring extended periods of computer use.
• Work Environment: Professional office or remote home-office environment; no routine exposure to laboratory hazards.
• Travel Requirements: Minimal, as needed.
• Special Conditions: None.
EEO STATEMENT
Baylor Genetics is proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome and encourage applicants from all backgrounds to apply. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, pregnancy, childbirth, or any other status protected by applicable federal, state, or local law. If you need an accommodation during the application process, please contact our Human Resources team.