About this role
Job summary
This vacancy is being advertised by One Wight Health (GP Federation) on behalf of Argyll House GP Surgery.
Argyll House Surgery will be the employer for this role.
Hours: 38.5 per week - negotiable
Salary: Based on experience
Closing date - 24/05/2026 but may close earlier if adequate applications are received.
We are excited to be expanding our existing team!
We are seeking a self-motivated individual with excellent attention to detail. The successful candidate must have exceptional people skills and an interest and or background in healthcare. Work experience in healthcare is preferred.
Main duties of the job
To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Experience using the patient records database, SystmOne, is desirable but not essential as full training will be given.
About us
Argyll House Surgery has been providing an excellent standard of medical care to thousands of patients in Ryde, Wootton Bridge and the surrounding villages for more than 25 years.
Our clinical team includes a fulltime GP, two part-time GPs, two practice nurses, two healthcare assistants a Clinical Pharmacist and two Physician associates. The administrative team of patient advisors, reception and secretarial staff is led by the Practice Manager and Admin Manager.
We run a full range of general practice services with special clinics for babies, pregnant women and patients with certain conditions. At the surgery we aim to treat all patients promptly, courteously and in complete confidence.
Argyll House Surgery offers a caring, friendly and professional service to all our patients and advises, supports and treats them equally, without discrimination.
CQC
The last CQC inspection in May 2018 rated the practice as Good.
Job description Job responsibilities
Reception Duties
Receiving patients, consulting with members of practice teamHanding completed repeat prescriptions to patient and checking names and address Be able to cover all reception positions as necessary Process appointment requests/future appointments from patients by telephone and in person. Deal with patient visits/requests Registering new patients - computer data entry and medical records Process patients' changes of address - computer data and medical records (have knowledge of practice catchment area) Processing blood test requests and generating these for appointments as per GP requestWorking closely with colleagues to complete all administrative tasks within practice procedure time framesTelephone
Have working knowledge of telephone systems Have a polite, friendly, approachable telephone manner Professionally deal with difficult and or agitated patients Other Tasks
Clear rooms after surgeries Ensure building security Any other tasks allocated by managers
Person Specification
Qualifications Essential
GCSE Grade A to C in English and Mathematics
Skills Essential
Excellent communication skills (Written and Oral). IT skills. Clear, polite telephone manner. Time Management and the ability to work to deadlines. Problem solving skills. Interpersonal skills.
Experience Essential
Experience in working within a Customer Service environment. Experience of working with the general public. Experience of reception work. Awareness of Data Protection Act and need for confidentiality of information. Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style. Attention to detail, able to work accurately, identifying errors quickly and easily.
Desirable
Experience processing medication requests. Experience using SystmOne (Primary Care IT System). Experience of working within General Practice.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name One Wight Health Ltd
Address Argyll House Surgery
78 WEST STREET
Ryde
Isle of Wight
PO33 2QG
Employer's website https://onewighthealth.co.uk/ (Opens in a new tab)