About this role
At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking. We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations.
How you will contribute to SLM's vision
We’re on the lookout for a dynamic Operations Coordinator to ensure smooth operational procedures at our Larnaca hub. In this role, you’ll lead and support our Drivers, providing daily guidance, training and operational excellence. You’ll handle driver portfolios, monitor performance, analyze feedback and propose improvements, while staying adaptable in a fast-paced and ever-evolving environment.
As an Operations Coordinator, you’ll empower our Drivers to exceed customer expectations, ensuring timely and accurate deliveries.
What you will be doing
Serve as a key liaison for our Drivers, offering unwavering support and guidance (e.g. daily check-in, driver's app training, support via chat/calls, merchant support, monitoring driver's route, etc.)Assist in the warehouse traffic management plan and executionCollaborate with Operations, Warehouse, HR and Support teams to receive and keep track of Drivers' assessment and overall performanceObserve, review and analyze processes to identify inefficiencies and areas where improvements could be made (e.g. daily loading procedure)Provide technical support and oversee the company’s fleet of commercial vehiclesSchedule and monitor vehicle maintenance and repairsArrange and handle vehicle transfers to/from service stations and workshopsRecord and maintain complete maintenance history and documentationManage and log accident incidents, ensuring proper reporting and follow-upOffer immediate communication and assistance to Drivers in cases of breakdowns or accidentsRequirements
Experience
Bachelor's degree in Business Administration or a related fieldExperience in a fast-paced working environmentPrevious experience in Logistics or Operations is considered a strong plusSkills
Excellent communication skills High bar for accuracy and detailSense of ownership and autonomyStrong multitasking and time-management skillsTeamworkAbove all, a genuine passion for delivering unparalleled experiences to our customers
Benefits
Competitive full-time salaryWorking with top-notch and fun peopleCareer Development OpportunitiesCulture of unityAccess to vast technological featuresExtra paid time offOpportunities to grow with us
Our Values
Maintain a user-centric approach and a desire to amazeOwn itBe results drivenSee cars, not horsesSet big goals, take small steps and act nowEmbrace humility, honesty and helpfulness and assume good intentionsHave fun while making an impact
Disclaimer:
Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.