About this role
Who we are, what we do and whyDext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Founded in London, we now operate across Europe, North America, and APAC, with over 400 employees worldwide. Our platform empowers accountants, bookkeepers, and businesses to simplify accounting processes and make smarter, more timely financial decisions.
In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We've achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. 🚀
The role, what you’ll doWe're looking for a Salesforce professional who's ready to make a real impact on our CRM systems and the teams that rely on them. You'll be first-line support for all things Salesforce, owning cases end-to-end, improving processes, and working alongside a team of Admins and Developers on strategic initiatives. If you're organised, proactive, and love solving problems in a fast-moving environment, this is your kind of role.
Own and manage internal Salesforce support cases end-to-end, from investigation and triage through to resolution and stakeholder communicationAct as the primary point of contact for CRM-related support, keeping users informed with clear and timely updatesIdentify bugs, feature requests, and user errors, escalating where needed while maintaining full ownershipLiaise with Sales and commercial stakeholders to clarify issues, manage expectations, and drive resolutionSpot trends in support requests and proactively flag opportunities for process improvement, training, or system enhancementsTake ownership of small-scale projects and technical debt initiatives, delivering independently with guidance from senior team membersSupport testing of new features, configurations, and releases, including writing and executing test casesCreate and maintain high-quality documentation: user guides, process docs, and well-structured Jira ticketsOwn the preparation of monthly CRM updates, producing clear, concise content with supporting screenshotsUse AI-assisted tools where appropriate to improve efficiency in documentation, troubleshooting, and day-to-day tasks
About you, what we are looking forMust-haves
Experience with Salesforce or a similar CRM or a demonstrable ability to learn quicklyStrong organisation, attention to detail, and communication skillsAbility to manage and prioritise multiple tasks and requests simultaneouslyA logical, problem-solving mindset with good awareness of when to escalateExperience in a fast-paced or collaborative team environmentRight to work in the UK or Bulgaria without visa sponsorshipNice-to-haves
Salesforce Administrator certification (or actively working towards it)Exposure to Salesforce ecosystem tools such as Salesloft, Ringlead, Calendly, or ClayExperience with documentation, testing, or process improvementFamiliarity with AI or automation tools to streamline workflowsActive Trailhead learner or general interest in continuous Salesforce development
What you'll be part of, our values, culture & behavioursWe are a highly ambitious, innovative, market-leading FinTech, PE-backed by HgCapital, moving with the pace of a scale-up while building for the long term. Our three values guide everything we do:
Be Brave: Everyone has a voice to challenge ideas and the status quoBe Exceptional: We set high standards and hold ourselves to themBe Together: Individual success only exists within team success 🌟Our behaviours shape how we work day to day: Be Diverse, Be Courageous, Be Considerate, Be Transparent, Be Focused, Be Accountable and above all, Be Dexterous.
What we offer, the perksCompetitive base salary Hybrid working with our London office25 days holiday + bank holidays, volunteering days, summer hours, and a day off the week of your birthdayEmployer-paid private medical insurance and health cash plan (Medicash)Cycle to work schemeIncome protectionMental health support through Help@HandWork abroad for up to 20 days per yearEnhanced maternity and paternity leave
Diversity & Inclusion at DextAt Dext, we believe diverse perspectives drive innovation and success. We're committed to building an inclusive workplace where everyone feels valued and empowered to thrive. We welcome applications from all qualified candidates and actively encourage those from underrepresented groups to apply. If you need any accommodations during the hiring process, please let us know. Read more about our Diversity and Inclusion commitments.