About this role
Salary: £33,000 - 40,000 per year
Requirements: Previous experience working in an MSP, IT support company, or busy service desk environmentStrong Level 1 support skills and experience handling Level 2 issuesGood knowledge of Microsoft 365 and Windows environmentsExperience supporting Azure Virtual Desktop (AVD)Strong troubleshooting and problem-solving skillsAbility to manage multiple tasks and prioritiesConfidence speaking to customers over the phoneGood written communication skillsOrganised, reliable, and able to take ownership of technical issuesWillingness to participate in on-call support when requiredDesirable experience with Microsoft Entra ID / Azure AD, Microsoft Intune, Exchange Online, SharePoint and OneDrive, Active Directory, FSLogix, VPNs and networking, firewalls, RMM tools, endpoint management, 3CX / VoIP, or supporting remote users Responsibilities: Provide Level 1 and Level 2 technical support to our MSP customersSupport users via phone, email, WhatsApp, and remote support toolsTroubleshoot Microsoft 365, Windows, email, user account, application, and connectivity issuesSupport and troubleshoot Azure Virtual Desktop (AVD) environmentsManage multiple tickets and customer requests at the same timeKeep customers updated and maintain clear ticket notesAssist with user onboarding and offboardingManage permissions, accounts, and general Microsoft 365 administrationDiagnose issues before escalating to senior engineers where requiredSupport our wider IT team with customer projects, changes, and recurring technical issuesProvide on-call or out-of-hours support when required Technologies: Active DirectoryAzureSupportMicrosoft 365Microsoft IntuneSharePointWindowsOffice 365Cloud More:
We are a growing MSP with a technical team supporting a range of business customers. This is a hands-on, full-time, permanent role in a fast-paced environment, rather than a scripted call-centre helpdesk position. The successful candidate will work from our office near Manchester Airport, in person, Monday to Friday, with working hours of either 08:30–17:00 or 09:00–17:30. The salary is £33,000–£40,000 per year. Benefits include free parking and on-site parking.
last updated 42 week of 2026