About this role
Salary: £28,000 - 32,000 per year
Requirements: Previous experience providing IT support in an MSP Service Desk environmentStrong technical foundation, troubleshooting and problem-solving skillsExcellent verbal and written communication skills and a commitment to outstanding customer serviceAbility to manage competing priorities in a fast-paced environment, remain calm under pressure, and maintain attention to detailProactive, self-motivated approach, willingness to learn, and ability to work collaboratively as part of a teamGood working knowledge of Microsoft 365, including Entra ID, SharePoint, and IntuneExperience supporting and administering Active Directory environmentsAbility to produce clear, accurate, concise technical documentationUnderstanding of IT security best practices and technologies, including Next Generation FirewallsExperience supporting Windows Desktop and Server operating systemsUnderstanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-FiExperience providing support to the education sectorExperience working within a Managed Service Provider (MSP) environmentExperience with the Kaseya and/or Datto technology stack, support for Next Generation Firewalls such as SonicWall or WatchGuard, Microsoft Azure, or backup and disaster recovery solutions is beneficial; we will train candidates in these areas Responsibilities: Provide remote and telephone-based technical support to customersDiagnose and resolve technical issues across a range of customer environmentsCreate and maintain knowledge base articles and technical documentationAccurately record incidents, requests, and changes, and manage them through to resolutionDeliver a high standard of service and maintain excellent customer satisfactionCollaborate with colleagues to share knowledge and contribute to continuous service improvement Technologies: Active DirectoryAzureSupportMicrosoft 365SecuritySharePointTCP/IPWindowsOffice 365Cloud More:
We are Surf Tech IT Ltd, a fast-growing Managed Service Provider delivering IT support and VoIP solutions to businesses across the UK. Following sustained growth and continued investment, we are looking for people to join our supportive, forward-thinking team and help shape our next stage of growth. This is a 100% onsite role at our new offices in Stourport. We offer a salary of £28,000–£32,000 per year, regular salary reviews, 22 days of annual holiday plus bank holidays (increasing after three years), a contributory pension scheme after three months, a Health Cash Plan after probation, regular company events, casual dress, onsite parking, and sick pay. The position is in person.
last updated 42 week of 2026