About this role
Salary: £26,000 - 28,000 per year
Requirements: IT graduate, apprentice completing training, or approximately one year of experience in a support environmentGenuine interest in IT and technologyPractical knowledge of Windows PCs and Microsoft 365Good communication and customer service skillsLogical approach to problem-solvingWillingness to learn and developPrevious helpdesk experience is beneficial but not essential Responsibilities: Respond to customer IT enquiries by telephone, email, and support ticketsDiagnose and resolve common hardware, software, and Microsoft 365 issuesProvide remote support to business usersEscalate complex problems to experienced engineersKeep customers updated and maintain accurate support recordsDevelop technical knowledge through practical experience Technologies: HardwareSupportMicrosoft 365WindowsOffice 365 More:
We are a growing business technology provider with more than 30 years of experience supporting customers across Dorset and Hampshire. You will join our friendly technical support team, work alongside experienced engineers, support business customers, and gain exposure to Microsoft 365, networking, hardware, and business IT systems. We offer a salary of £26,000–£28,000 depending on experience, 23 days holiday plus bank holidays (rising to 25 days after two years), training and development, a pension scheme with a 3% employer contribution, death-in-service benefit after one year, opportunities for enhanced sick pay, and free parking.
last updated 42 week of 2026