About this role
Salary: £22,000 - 25,000 per year
Requirements: Excellent communication and problem-solving skillsCustomer-focused approach and confidence using computer-based systemsPractical mindset and willingness to learn how technical products workAbility to explain solutions clearly to customersMicrosoft 365 experience is an advantageGCSE or equivalent preferredTwo years of aftersales support experience preferredAble to commute reliably to Norwich NR10 4FE or relocate before starting Responsibilities: Answer incoming telephone calls promptly and professionallyRespond to customer email enquiries within 48 hours, excluding weekendsProvide first-line technical and aftersales support to customersAsk appropriate questions to diagnose product, installation and operational issuesMaintain accurate and up-to-date customer records in the CRM systemCreate, manage and complete customer cases accurately and promptlyRaise Sales Orders promptly and ensure they synchronise with Linnworks for shipmentIdentify and report potential new or recurring product issues to the Manager and Senior Quality EngineerReport system or website issues to the Digital Services ManagerLiaise with the Manager and Marketing department about online product listing issues and potential sales or listing opportunitiesTake ownership of customer enquiries and work towards appropriate resolutionsCollaborate with colleagues and other departments to resolve enquiries and improve our service Technologies: CRMSupportMarketingMicrosoft 365Office 365 More:
We are hiring an Aftersales Technical Support Advisor, a key member of our Customer Service team and the first point of contact for customers seeking aftersales support. The role involves delivering professional customer care and practical technical assistance by telephone and email; an engineering qualification is not required. The salary is £22,000–£25,000 per year. Benefits include company events, a company pension, employee discount, an employee mentoring programme, free and on-site parking, a health and wellbeing programme, and sick pay. This is an in-person role in Norwich, NR10 4FE.
last updated 42 week of 2026