About this role
Salary: £28,000 - 28,000 per year
Requirements: Experience in a customer service roleConfidence learning new, complex softwareLogical and resilient, with the ability to communicate clearly and non-assertivelyStrong listening and storytelling skills, and an enjoyment of giving adviceInterest in technology and a desire to keep learningAbility to recover from setbacks and welcome feedback Responsibilities: Take inbound calls from customers and resolve technical and complex product issuesLearn about each customers business, build rapport, and help them get back on track with their productDevelop product expertise, identify fixes, and recommend additional Sage products that could save customers time and effort Technologies: SupportSage More:
Were hiring for a customer-facing technical support role at our contact centre in Cobalt Business Park, Newcastle, with a hybrid arrangement requiring three days a week in our global headquarters office. The starting salary is £28,000, with an annual bonus of up to 10% and monthly perks valued at up to £750. Benefits include 33 days of holiday including bank holidays, comprehensive health, dental and vision coverage, a work-away scheme of up to 10 weeks a year, ongoing training and professional development, and five paid volunteering days each year through Sage Foundation. We provide six weeks of classroom training followed by ongoing coaching. Our contact centre is top-rated, and Sage was ranked #15 in the Financial Times Best Places to Work in the UK. We support internal career growth through our Talent Marketplace, where colleagues can explore development opportunities and create career goal roadmaps. Recruitment for the September cohort is complete, and we expect to resume recruitment for the next cohort soon; well share an update on next steps when recruitment reopens. After applying, candidates should look for an email invitation to complete an online assessment.
last updated 42 week of 2026