About this role
Salary: £? - ? per year
Requirements: Proven experience in a Third Line or Senior Infrastructure Support roleStrong hands-on experience with Citrix Virtual Apps & Desktops (XenApp/XenDesktop), Citrix Cloud, NetScaler ADC and Citrix WEMExperience with Windows Server, Active Directory, Group Policy and FSLogixExperience supporting VMware, Hyper-V and/or XenServer environmentsStrong knowledge of Windows 10 and Windows 11Experience with ITIL and enterprise support modelsExcellent problem-solving and communication skillsActive SC clearance Responsibilities: Provide third-line support for complex Citrix incidents and problemsAct as the subject matter expert for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEMLead technical investigations, troubleshooting and root cause analysisManage and optimise Citrix policies, profiles and end-user experienceSupport patching, upgrades, migrations and infrastructure improvementsWork with architecture, engineering and cross-functional teamsProactively identify and resolve defects and recurring issuesMaintain strong customer service and follow ITIL and service management processes Technologies: Active DirectoryCitrixCloudHyper-VSupportITILVMwareWindowsDevOps More:
We are seeking two Third Line Citrix SMEs to join our on-site support team in Preston, with roles also listed as Newcastle or Preston based. The role provides technical authority for Citrix infrastructure and support across secure enterprise environments. The contract is inside IR35, with a rate of £350–£400 per day.
last updated 42 week of 2026