About this role
Salary: £30,000 - 35,000 per year
Requirements: Experience supporting Windows 11Knowledge of Microsoft Teams and Microsoft 365Experience with Active DirectoryKnowledge of endpoint security platforms such as Microsoft Defender, Sophos, SentinelOne, or similarExperience with WDS, MDT, or equivalent deployment technologiesStrong troubleshooting and analytical capabilitiesAbility to explain technical information clearly to non-technical usersAbility to prioritise tasks and manage multiple support requirementsFlexibility to support planned out-of-hours maintenance and project work when requiredFull UK driving licence and ability to travel occasionally to UK sites, including Nottingham and Telford Responsibilities: Act as the primary point of contact for IT incidents and service requests received through the IT Helpdesk platform, telephone, and emailDiagnose and resolve first- and second-line technical issues within agreed SLAsEscalate complex issues to internal specialists or third-party suppliersDocument incidents, requests, resolutions, and technical procedures accuratelyBuild, configure, and deploy desktops, laptops, and mobile devicesManage endpoint lifecycles, including hardware refreshes, warranties, and asset trackingDeploy operating systems using MDT, WDS, or equivalent technologiesInstall and support printers, scanners, conferencing equipment, and peripheral devicesProvide first- and second-line support for LAN, WAN, and wireless infrastructureAssist with Cisco switching and wireless infrastructure administration, monitoring, and troubleshootingDiagnose TCP/IP, DNS, DHCP, VPN, and Wi-Fi connectivity issuesSupport user provisioning, permissions, and shared resourcesEnsure compliance with corporate IT standards and security policiesEscalate security incidents and promote cybersecurity best practiceProduce technical documentation, knowledge base articles, user guides, and standard operating proceduresIdentify recurring incidents and recommend long-term improvementsSupport IT projects, including hardware deployments, office moves, and infrastructure upgradesGuide users on Microsoft 365, Teams, and standard business applicationsIssue IT equipment to new starters and support their initial system setup Technologies: Active DirectoryCiscoHardwareSupportLANMicrosoft 365MobileSecurityTCP/IPVPNWindowsOffice 365 More:
We are seeking a technically capable, customer-focused IT Support Engineer to provide face-to-face support across office and manufacturing environments in a modern enterprise IT setting. This is a permanent, full-time role based entirely on site in Leamington Spa, five days per week, with occasional travel to other UK locations. The salary is £30,000–£35,000 per annum. We offer a hands-on role supporting users and systems across our workplace.
last updated 42 week of 2026