About this role
Salary: £32,000 - 37,000 per year
Requirements: At least 2 years experience in an MSP 2nd line role or a senior in-house IT support positionProficiency in Microsoft 365 administration; MS-900 certification is expected, while MS-102 or endpoint administration certifications are highly preferredSolid understanding of DNS, DHCP and firewallsFamiliarity with PSA/RMM tools such as HaloPSA and Datto, or equivalent tools such as ConnectWise or NinjaOneCalm, clear and professional written communication skillsAbility and motivation to take on the role and deliver its responsibilities Responsibilities: Resolve complex technical escalations across Microsoft 365, including Exchange, SharePoint and Teams, as well as Intune and Entra IDTroubleshoot firewall rules, VPNs, VLANs and hybrid identity setupsMentor first-line and apprentice engineers through paired troubleshooting and knowledge transferIdentify recurring ticket patterns and write runbooks to improve team efficiency Technologies: AzureFirewallSupportMicrosoft 365SharePointOffice 365CloudAruba More:
We are recruiting for an established Bristol-based managed service provider known for strong engineering discipline and high-quality service. This is a full-time, permanent 2nd Line Engineer role based in Bristol with hybrid working, offering a salary of £32,000–£37,000. You will join a team supporting a diverse SME customer base using a modern technology stack that includes Microsoft 365, Azure, Intune and advanced networking. We offer an opportunity to contribute to technical processes and mentor colleagues, rather than focusing solely on closing tickets. Applications are treated in confidence.
last updated 42 week of 2026