About this role
Salary: £? - ? per year
Requirements: Strong hands-on LLM prompt engineering experience in production environmentsExperience developing conversational AI, chatbots, voice AI, or IVR solutionsKnowledge of agentic AI architecture, orchestration, and AI agent workflowsPractical understanding of RAG, prompt evaluation, and groundingExperience implementing AI safety, security, and governance controlsFamiliarity with Git, CI/CD, and software deployment processesStrong communication skills across technical and business stakeholdersDesirable: experience with Voice AI, Intelligent Virtual Assistants (IVA), or IVR modernisationDesirable: experience in utilities, financial services, or other regulated environmentsDesirable: familiarity with contact centre metrics such as containment, deflection, and CSATProven production delivery experience as an AI Prompt Engineer, LLM Engineer, or Conversational AI Engineer Responsibilities: Design, develop, and optimise LLM prompts for chatbots, voice bots, IVR, and messaging channelsBuild agentic AI workflows using tool calling, orchestration, and multi-step reasoningImplement RAG, grounding techniques, prompt evaluation, and regression testingDevelop AI guardrails for Responsible AI, data privacy, PII protection, compliance, and hallucination reductionIntegrate conversational AI solutions with CRM systems, knowledge bases, and contact centre platformsMonitor production AI performance, improve response accuracy, and optimise customer experienceManage prompt versioning, Git, CI/CD processes, deployment, and release governanceSupport UAT, go-live activities, and production optimisation Technologies: Agentic AIAICI/CDCRMGitSupportLLMRAGSecurity More:
We are recruiting an experienced AI Prompt Engineer for a six-month contract, with a possible extension, supporting a major digital transformation programme. This hands-on role focuses on production-grade Generative AI solutions across customer service, conversational AI, voice bots, chatbots, and IVR platforms. You will work with engineering, product, and customer experience teams to deliver scalable, secure, and reliable solutions, including agentic AI workflows, RAG, and LLM evaluation frameworks. The role is based in Windsor, Berkshire, with one day per week onsite. The rate is £600 per day.
last updated 42 week of 2026