About this role
Salary: £50,000 - 70,000 per year
Requirements: A career that has been entirely customer-facing, ideally as a Technical Account Manager, Customer Success Engineer, Resident Engineer, Solutions Engineer, or in a similar roleExperience supporting a complex technical product in production for demanding customersA background in network security, telemetry, data analytics, or a related fieldExcellent communication skills and confidence handling difficult conversations and senior stakeholdersA solid understanding of networking and infrastructureWillingness to travel to customer sites when neededExposure to DDoS mitigation or similar security platforms is desirable Responsibilities: Act as the trusted, day-to-day technical contact for a major customer, working remotely with regular on-site visitsOwn issues from start to finish, ensuring the customer knows someone is accountable even when other teams carry out the fixBring in the right internal teams, keep everyone updated, and ensure nothing gets lostIdentify early signs of customer frustration or pain points and address them before they put the relationship at riskFeed customer insight back into the business to support continuous feedback and improvementIdentify products or services that could address customer needs and pass opportunities to the account teamTake part in health checks, service reviews, and strategic customer discussionsHelp customer teams build their confidence and knowledge of the platform Technologies: SupportNetworkSecurity More:
We are a well-established, publicly listed specialist in network security. Our platform combines detection, mitigation, and analytics to stop DDoS attacks automatically and in real time, and is trusted by internet service providers, hosting companies, and large enterprises. This is a dedicated, seconded Resident Engineer position within our Professional Services team, supporting a major customer after deployment. The role focuses on customer experience, product knowledge, and coordinating issues through to resolution; it is not a development role. We offer a salary of up to £70,000, remote working within the UK, and occasional travel to Edinburgh, London, and customer sites. Benefits include a pension scheme, life assurance, private medical insurance, enhanced parental leave, generous holiday allowance, and your birthday off. We are proud to work with clients who share our commitment to diversity and inclusion.
last updated 42 week of 2026