About this role
Salary: £35,000 - 40,000 per year
Requirements: At least 12 months of hands-on experience supporting Macs in a professional IT support role.Practical knowledge of macOS and Apple hardware, including common user, software and device issues.Experience installing applications, configuring equipment, and troubleshooting printers and peripherals.Understanding of user accounts, permissions and basic networking, including Wi-Fi and connectivity troubleshooting.Clear communication skills and the ability to explain technical issues to colleagues with different levels of IT knowledge.Good organisation and attention to detail, with the ability to prioritise requests and follow them through to resolution.A patient, respectful and helpful approach, with a willingness to take ownership, ask for guidance, accept feedback and learn from others.Sound judgement and discretion when handling confidential information.Experience with Mac device management tools, basic Windows support or creative applications is useful but not essential. Responsibilities: Provide friendly, responsive support in person and through our IT support channels, keeping colleagues updated until requests are resolved.Diagnose macOS and Apple hardware faults, including performance issues, application errors, and display or peripheral problems.Set up and configure Macs, install approved software and apply updates in line with our IT procedures.Install and troubleshoot printers, scanners and other everyday workplace equipment.Support onboarding and offboarding by preparing devices, arranging appropriate account access and recovering equipment.Investigate basic Wi-Fi, network connectivity and access issues, and provide routine support for our smaller Windows estate.Record requests, troubleshooting steps and resolutions, and maintain accurate equipment records and useful support documentation.Escalate complex faults to our infrastructure team with clear notes on symptoms, business impact and checks completed. Technologies: HardwareSupportmacOSNetworkWindows More:
We are a private business operating in the art sector, based in Vauxhall, London, and are recruiting an IT Support Engineer with Mac experience to join our team. You will work with the Head of IT and wider IT team in a creative environment, supporting colleagues at our Vauxhall site. Around 95% of our technology environment is Mac and 5% is Windows. The role is onsite five days a week, with no travel between sites required. There is an on-call rota, although out-of-hours support has been very low. The salary is £35,000 to £40,000 per annum, depending on experience.
last updated 42 week of 2026