About this role
Salary: £26,000 - 30,000 per year
Requirements: At least two years relevant experience in software application support, or in a business environment involving extensive use of specialist software.Experience supporting or regularly using business applications such as ERP or business management software, accounting or CRM systems, freight forwarding and logistics software, customs clearance applications, warehouse or stock management systems, or other specialist business software.Experience in freight forwarding, logistics, customs clearance or warehousing is advantageous.Excellent troubleshooting and problem-solving skills.Strong written and verbal communication skills.A confident, professional and helpful approach when dealing with customers.Good organisational skills and attention to detail.Initiative to investigate problems thoroughly and take ownership through to resolution.Ability to work independently and as part of a team.Willingness to learn new software and business processes.Ability to commute reliably to our Ipswich office and work there full-time, Monday to Friday; this is not a remote or hybrid role.Legal right to work in the UK without visa sponsorship. Responsibilities: Provide software application support to customers via telephone, email and TeamViewer.Investigate and troubleshoot customer queries and software issues.Take ownership of support cases through to resolution.Keep customers informed of progress throughout the support process.Recreate reported problems to help identify the cause of software issues.Work with other members of the team to investigate more complex queries.Escalate software issues to our Development team with clear supporting information.Help customers understand and make effective use of our software.Develop knowledge of our software products and the business processes they support. Technologies: CRMERPSupportMicrosoft 365Office 365 More:
We are MultiFreight, one of the UKs leading independent providers of logistics software, offering Freight Management, Customs and Warehouse Management solutions to customers in the UK and internationally. We are seeking an experienced and enthusiastic Customer Support Administrator to join our Software Support team in a customer-facing application support role, rather than a general IT infrastructure or desktop support position. The permanent, full-time role is office-based in Ipswich, Suffolk, Monday to Friday, 8:45am–5:00pm, with a salary of £26,000–£30,000 depending on experience. We provide full product training, ongoing training and development, 25 days annual leave plus Bank Holidays, a company pension, private healthcare and a friendly, supportive working environment. Applicants should submit a CV and a short covering note explaining their fit for the role.
last updated 42 week of 2026