About this role
Salary: £30,000 - 40,000 per year
Requirements: We are looking for someone with a strong technical aptitude and proven experience working with Warehouse Management Systems (WMS), logistics software or similar operational IT systems.Experience in user access management, hardware configuration and IT systems troubleshooting is highly desirable.Previous experience with helpdesk systems, such as Topdesk, and automated material handling or logistics software would be advantageous.You should possess strong analytical and problem-solving skills, excellent attention to detail and the ability to investigate and resolve technical and operational issues within a fast-paced environment.A good understanding of end-to-end supply chain operations, including inbound, outbound, picking and stock control processes, would be beneficial.Experience within a warehouse, logistics or automated operational environment would be advantageous.We are looking for an effective communicator with the ability to bridge technical IT concepts and operational warehouse requirements, building strong working relationships across both operational and technical teams. Responsibilities: Support the day-to-day operation of our Warehouse Management System (MLS), including creating and managing inbound, outbound and mixing orders, facilitating order transfers to the Transport Management System (TMS), configuring XML outputs and maintaining barcode structures.Monitor workload screens, Crontab functionality and associated algorithms, manage stock adjustments, pallet parameters and reason codes, and support specialised operational processes including detopping and picking.Configure and install laptops, workstations and site hardware, administer standard and RF user accounts, maintain category relations and support the sites Access Control system, including security card administration and associated protocols.Monitor, diagnose and resolve system issues using specialist diagnostic tools, Maintenance IF screens and Dashboard error screens.Log, track and manage incidents through Topdesk Case Management and utilise tools such as Agent Ransack to support system investigations and log analysis.Develop and maintain a comprehensive understanding of automated site control systems, including MFCS, C3 and CHUI, together with the reshuffle programme and associated optimisation algorithms.Support all Radio Frequency (RF) processes and maintain an understanding of customer-specific operational and system requirements.Work collaboratively across departments to help support efficient operations, effective system performance and continuous improvement across the site. Technologies: HardwareSupportNetworkRoboticsSecurityXMLExcel More:
We are NewCold, shaping the future of the food supply chain through our warehouses and transport network that connect major food manufacturers with retailers and food service providers. We are a collaborative team of doers, innovators and engineers, using advanced robotics and cutting-edge technology to pioneer smarter, more sustainable operations that keep the worlds food fresh and safe. We are seeking a Key User / IT Systems Specialist to join our team in Wakefield. This is an in-person role with a Monday to Friday shift pattern of 08:00-16:30. We offer a pay range of £30,000.00-£40,000.00 per year, along with benefits including a company pension, cycle to work scheme, free parking and on-site parking.
last updated 42 week of 2026