About this role
Job summary
We require an organised and flexible individual to work as a receptionist on the Discharge Assessment Unit at the Royal Derby Hospital
You will be the first point of contact for patients, relatives, and visitors, delivering a courteous, compassionate, and efficient service within a busy and sometimes challenging environment.
Key responsibilities include patient registration, maintaining accurate records, responding to telephone and face-to-face enquiries and supporting clinical staff.
The role requires excellent communication and organisational skills, the ability to remain calm under pressure, and a strong commitment to delivering high-quality, patient-centred care.
Visits to the department are welcomed.
Main duties of the job
You should have the ability to interact with patients and staff on a daily basis in an efficient and friendly way and stay calm in any situation. You will be responsible for ensuring that the correct information is recorded using a variety of IT systems, whilst dealing with a variety of queries. You must be motivated, have good communication, inter-personal and administration skills. Maintaining a warm and welcoming reception area for patients. Using your initiative. Ability to multitask and think on your feet. Ability to use multiple computer systems. Liaising with patients, relatives and wider teams via telephone, email and face to face. Maintaining patient records, filing and scanning notes.
Closing date of applications: 25th October 2026
Interview date: 6th November 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts:
We see on average 4810 OP appointments a day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job description Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person Specification
Education, Training and Qualifications CPD Requirements Essential
GCSE English or equivalent Standard level of IT literacy
Desirable
NVQ II in Customer Service or equivalent knowledge and skills
Experience Essential
To be able to demonstrate previous administration experience Demonstrable experience of working with the public - customer care Demonstrable knowledge of the waiting list procedures in accordance with the local and national targets and the Trust Patient access policy To able to demonstrate the ability to work independently and as part of a team
Desirable
Experience of working in a customer facing role
Skills and Ability Essential
To be able to demonstrate good organisational skills To be able to demonstrate the ability to meet deadlines
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust
Address Royal Derby Hospital
Uttoxeter Road
Derby
DE22 3NE
United Kingdom
Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)