About this role
Job summary
We have an exciting opportunity for a Band 3 Single Point of Access (SPA) Administrator to join our administration team based at Merton Civic Centre within the South West Division of Central London Community Healthcare NHS Trust.
The SPA is a busy and essential service that supports clinical services across Merton and Wandsworth. The team supports services to manage the daily demand of referrals and telephone enquiries from patients, carers, family members, GPs and other healthcare professionals, ensuring people are directed to the right service at the right time.
As a SPA Administrator, you will play a key role in supporting clinical services by processing and registering referrals, managing appointment bookings, maintaining waiting lists and providing accurate information to service users and healthcare professionals. You will work closely with a variety of clinical teams including District Nursing, Specialist Nursing, Physiotherapy, Occupational Therapy, Podiatry, Diabetes Services, Speech and Language Therapy, Dietetics and Rapid Response.
This role involves working across the SPA's 7-day service operating hours (8am - 6pm Monday to Friday / 9am - 1pm weekends and bank holidays), with opportunities for agile home working once training and competency requirements have been completed.THIS POST IS NOT ELIABLE FOR SPONSORSHIP
Main duties of the job
As a SPA Administrator, you will provide high-quality administrative support to ensure referrals, appointments and patient information are managed efficiently and accurately.
Key responsibilities include:
Processing new referrals in line with local Standard Operating Procedures (SOPs) and service requirements. Using telephony and computer systems to receive enquiries, enter, update and retrieve patient information, ensuring all records are accurate and up to date. Booking, amending and cancelling appointments and clinics, and providing patients, carers and healthcare professionals with timely appointment information. Maintaining the integrity and confidentiality of patient records, including creating and updating records in accordance with Trust policies and procedures. Preparing and processing correspondence, clinic letters, reports and other documentation within agreed timescales and quality standards. Supporting clinical teams by ensuring relevant information is available when required and undertaking administrative tasks such as scanning and photocopying documentation. You will work closely with colleagues across community services to help deliver a responsive and patient-focused service. Additional duties may be assigned by the line manager in line with the needs of the service and the responsibilities of the role.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description Job responsibilities
Successful applicants will be required to demonstrate alignment with the Trusts values & the behaviours aligned to those values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Person Specification
Qualifications Essential
Excellent literacy and numeracy, general education Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.
Skills Essential
Understanding of the need for confidentiality and sensitivity Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook) Excellent verbal and written skills Demonstrates excellent customer service skills. Outstanding organisational skills Ability to work and adapt to a changing Environment
Experience Essential
Secretarial/administrative experience in an office environment Experience of working with the public in a customer service role Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment.
Desirable
Experience of working in a health care environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Central London Community Health Trust
Address Merton Civic Centre
London Road Morden SM4 5DX
Morden
SM4 5DX
United Kingdom
Employer's website https://clch.nhs.uk/ (Opens in a new tab)