About this role
Job summary
We are seeking an enthusiastic and highly motivated Patient Support Officer to join our friendly team in this Administrative and Clerical role. The Principal hospitals within County Durham and Darlington NHS Foundation Trust are Darlington Memorial Hospital, University Hospital of North Durham, Bishop Auckland Hospital and Shotley Bridge Hospital. The Cardiology and Respiratory Investigation Units comprise a Team of approximately 50 staff who provide a broad range of invasive and non invasive procedures. The successful canditate will co ordinate and maintain high quality appointment systems for Cardiology and Respiratory diagnostic services in Darlington Memorial and Bishop Auckland Hospitals in this patient facing role. The nominal base for this post is Darlington Memorial Hospital, however the successful candidate can expect to work across other sites at times for their development and the service needs. We are committed to providing learning and development opportunities to all our staff.
Main duties of the job
The successful candidate will work as part of a team in a busy Cardio-Respiratory Department. They will be responsible for co ordinating and maintaining high quality appointment systems for Cardiology and Respiratory Diagnostic Services, ensuring best utilisation of resources available. Experience of hospital based patient management systems will be desirable. They will be expected to take a leading role within a small administrative team, to ensure clinical services operate in a smooth and efficient manner.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
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Job description Job responsibilities
The successful candidate will work as part of a team in a busy Cardio-Respiratory Department. They will be responsible for co ordinating and maintaining high quality appointment systems for Cardiology and Respiratory Diagnostic Services, ensuring best utilisation of resources available. Experience of hospital based patient management systems will be desirable. They will be expected to take a leading role in a small administrative team, to ensure clinical services operate in a smooth and efficient manner.
Person Specification
Special Skills & Knowledge Essential
Organizational skills Ability to prioritise workload in order to meet deadlines Good communication skills written and verbal, with the ability to obtain information and pass on comprehensive and confidential messages Ability to communicate accurately in a courteous and effective manner with a wide range of staff, professionals and members of the public Able to provide day to day supervision of section Knowledge of computer packages e.g. Word, Excel, Outlook Ability to analyse data and present data using Excel packages Knowledge of Data Protection and Caldicott principles and an understanding of the need to maintain patient confidentiality Ability to accurately transfer data from one source to another Ability to use discretion and use own initiative to resolve routine queries in line with departmental procedures Flexible approach to work and adaptable to change.
Desirable
Knowledge of medical terminology Supervisory experience Ability to train other staff of all levels Knowledge of PRISM and EPR Knowledge of Diagnostic waiting times and activity requirements.
Special Requirements Essential
Approachable and friendly Ability to travel to other sites as service requires Present a professional image at all times
Experience Essential
Experience of an administrative role providing a service in a challenging and constantly changing environment. Experience of providing administrative support to a team.
Desirable
Experience of working in an NHS environment Experience of audit and quality assurance programmes
Qualifications Essential
Good standard of education - minimum of 3 GCSE's at Grade C or above (or equivalent) including English Language NVQ level 3 in Business Administration or equivalent knowledge and experience.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name County Durham & Darlington NHS Foundation Trust
Address Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
United Kingdom
Employer's website https://www.cddft.nhs.uk/ (Opens in a new tab)