About this role
Job summary
Due to secondment, Integrated Laboratory Medicine (ILM) at The Newcastle Hospitals Foundation Trust is seeking to recruit a Deputy Information Manager, reporting directly to the Information Manager for a period of two years. The Directorate of Integrated Laboratory Medicine plays a pivotal role in provision of diagnostics services, which are essential for the delivery of high-quality clinical care both within the Trust and in Primary Care Trusts. In addition, the Directorate provides a range of specialised diagnostic services to other hospitals and laboratories within the region and other parts of the UK.
Interview Date Tuesday 17 November 2026 37 Hours 30 Minutes/Week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy NO AGENCIES PLEASE
Main duties of the job
The Directorate of Integrated Laboratory Medicine plays a pivotal role in provision of diagnostics services, which are essential for the delivery of high-quality clinical care both within the Trust and in Primary Care Trusts. In addition, the Directorate provides a range of specialised diagnostic services to other hospitals and laboratories within the region and other parts of the UK.
In addition to the main duties of the job, the ILM Deputy Information Manager will:
Develop and improve the service support processes including, but not limited to, optimal day to day functioning, service support processes, Incident Management, Change Management, Problem Management, and Business Continuity
Configure and implement procedures to populate and maintain the IT Knowledgebase
Support the ILM Information Manager and develop Key performance Indicators for the Laboratory Service
Ensure service targets are achieved
Act as a key link within the organisation to ensure new systems and changes to the live system are supportable
Produce business cases for internal department projects
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
Royal Victoria Infirmary (RVI) Freeman Hospital Newcastle Dental Hospital Cramlington Manor Walks Urgent treatment centres Newcastle Fertility Centre Northern Centre for Cancer Care, North Cumbria Northern Genetics Service These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on Careers at The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit our website: Newcastle Hospitals NHS Foundation Trust
Job description Job responsibilities
Provide day-to-day management of the LIMS system To maintain and develop the LIMS to ensure optimum availability To ensure day to day disruption and downtime is minimised Work closely with IT Service Management to eliminate reoccurring issues by developing sound incident and problem management processes and business continuity strategies To train and support the Department IT Leads in the absence of the ILM Information Manager To support the Department IT Leads in the management of departmental specific IT systems Co-ordinate appropriate training and development for all staff members in line with service requirements To work as part of a multidisciplinary, cross-directorate technical support team Perform other duties and undertake special projects as requested by line management
Person Specification
Qualifications & Education Essential
Possess a higher degree/Masters including courses in computer programming, systems analysis, system development, or systems engineering OR has acquired skills and knowledge via an extensive portfolio of practical experience
Desirable
Prince 2 Foundation
Knowledge & Experience Essential
Broad based knowledge covering aspects of IT operations and support Experience of day-to-day management of a LIMS (Laboratory Information Management System) Have knowledge and be able to work within a strict change control environment Experience of producing business cases and executive papers Good stakeholder management
Desirable
Experience of working in an NHS Pathology Laboratory environment Knowledge of build and test environments Knowledge of the full development lifecycle
Skills & Abilities Essential
Have effective organisational and coordination skills, combined with ability to work to deadlines under pressure Ability to converse fluently, logically, and confidently with a wide range of levels of staff; possess good interpersonal and communication skills Strong interpersonal and influencing skills Strong presentation skills Strong analytical skills are required to interpret, analyse and present highly complex multi stranded information of varying quality from a number of diverse sources
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address Freeman Hospital
317 01 Freeman Hospital
NE7 7DN
United Kingdom
Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab)