About this role
Job summary
37.5 hours per week - Monday to Friday
9-month fixed-term contract (FTC) or secondment
Are you organised, adaptable and passionate about supporting people with learning disabilities and neurodevelopmental needs?
Brooklands Hospital is a highly specialist hospital providing care for people with learning disabilities and neurodevelopmental needs across a range of specialist secure and non-secure wards. Our work can be challenging at times, but it is also incredibly rewarding, and our teams make a real difference to people's lives.
We're looking for a Floating Admin Support colleague who is organised, proactive and confident working across different teams. The main purpose of this role is to provide flexible ward reception cover across our inpatient services, whilst also helping to maintain consistent administrative support when required.
This is more than a general admin role. You'll work closely with clinical and non-clinical colleagues to help keep our wards running smoothly, providing reception cover where needed and supporting other administrative tasks when required.
Main duties of the job
What you'll do:
Provide ward reception cover across inpatient services. Respond to general enquiries, direct visitors to the appropriate areas and liaise with ward staff as needed. Support the day-to-day running of ward receptions, including handling telephone calls, messages and general administrative tasks. Complete scanning, uploading and filing of documents, Ensure patient and staff records are accurate and up to date. Complete general day-to-day administrative tasks to support ward teams and the wider service. Work flexibly across different wards and teams, adapting to changing service needs and priorities.
What we're looking for:
Someone who is organised, approachable and flexible, with the ability to work across different wards and manage changing priorities. You'll need to use your initiative, communicate well with different teams and maintain accuracy and confidentiality in a busy hospital environment.
Want to understand why this work matters?
Watch the Oliver McGowan Mandatory Training video for an introduction to understanding and supporting people with learning disabilities and autistic people.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
generous annual leave entitlement which increases during your time with us excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes wellbeing support, including an in-house counselling service, external helpline and more staff networks and support group We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description Job responsibilities
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Person Specification
Qualifications Essential
Good General Education (eg. GCSE English and Maths A-C) QCF Business Administration Level 2 QCF Customer Service Level 2
Knowledge & Skills Essential
Ability to manage and prioritise own workload and use own initiative Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion Ability to deal professionally with enquiries from staff, service users and stakeholders Ability to problem solve Understand confidentiality and apply the principles in every day working practice Ability to pay attention to detail where there are predictable interruptions to the work pattern
Experience Essential
Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access) Experience of working in a busy office / customer care environment
Desirable
Previous supervisor experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Coventry and Warwickshire Partnership Trust
Address Brooklands Hospital
Moorend Avenue
Marston Green
B37 5RY
United Kingdom
Employer's website https://www.covwarkpt.nhs.uk/ (Opens in a new tab)