About this role
Job summary
The Nursing Support Worker is a valued member of the Multi-Disciplinary Team within the Older Adult Mental Health Assessment Unit, working under the direction of Registered Nurses to provide compassionate, person-centred care to older adults experiencing mental health conditions such as dementia, depression, anxiety, psychosis, and cognitive impairment.
The post holder supports patients with activities of daily living, delivers direct care, undertakes physical health observations, and assists in monitoring mental and physical wellbeing. Working in line with care plans, risk assessments, and relevant policies, they support patients throughout assessment, treatment, and recovery.
A key aspect of the role is developing therapeutic relationships, providing emotional support, promoting dignity and independence, and encouraging engagement in meaningful activities. Nursing Support Workers contribute to assessment and care planning by observing and reporting changes in patients' presentation, behaviour, cognition, mood, and physical health.
Working closely with nurses, doctors, occupational therapists, psychologists, social workers, families, and carers, they help maintain a safe, supportive, and therapeutic environment that promotes recovery, wellbeing, and positive outcomes for older adults.
This is a full-time post.
Main duties of the job
The post holder will primarily work within the Older Adult Mental Health Assessment Unit and may be required to work across Adult Mental Health inpatient services to meet service needs.
Key responsibilities include providing high-quality, person-centred care to older adults with mental health conditions, dementia, cognitive impairment, and complex physical health needs. The post holder will support patients with activities of daily living, therapeutic engagement, recovery-focused interventions, and meaningful activities that promote independence and wellbeing.
They will monitor and report changes in patients' mental and physical wellbeing, contributing to multidisciplinary assessments, care planning, treatment, and discharge processes. The role involves supporting patients experiencing distress, anxiety, confusion, or challenging behaviour, using compassionate, person-centred approaches and working in accordance with risk assessments, observation policies, safeguarding procedures, and individual care plans.
The post holder will help maintain a safe, therapeutic ward environment, promote dignity, equality, inclusion, and patients' rights, and develop effective relationships with patients, families, carers, and members of the multidisciplinary team.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services
Job description Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
Interviews will be held on 29/10/2026
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Person Specification
Qualifications and Knowledge Essential
Level 3 qualification in a health care related subject Or Equivalent experience and can evidence work based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant for the role which is gained through experience and worked based training/short courses Knowledge of the Code of Conduct for Healthcare Support Workers in Wales and All Wales Delegation Guidelines (HEIW) Knowledge of relevant policies and procedures within a healthcare setting for example the principles of Safeguarding adults/children to keep patients within their care safe, and confidentiality for example General Data Protection Regulations (GDPR) Ability to be able to complete certified/accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA) during induction
Desirable
Certified /accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA)
Experience Essential
Experience of working within a relevant heath or social care environment, providing direct patient care
Desirable
Experience of working with patient groups relevant to area of practice Experience of working within the NHS
Language Skills Desirable
Welsh Speaker (Level 1)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Hywel Dda University Health Board
Address Caebryn, Prince Philip Hospital
Llanelli
SA14 8QF
United Kingdom
Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)