About this role
Job summary
Yelverton Surgery is looking for a friendly, organised and motivated Medical Secretary/Medical Receptionist to join our team.
The successful candidate will provide essential administrative and secretarial support to our GPs and wider practice team, helping to ensure the smooth running of our busy GP surgery.
This is a rewarding opportunity to become part of a supportive team and make a positive difference to our patients and local community.
Main duties of the job
The main duties of the role will be to provide comprehensive secretarial and administrative support to the GPs and practice team at Yelverton Surgery.
Responsibilities will include typing and preparing medical correspondence, processing referrals, managing incoming and outgoing communications, maintaining accurate patient records and handling confidential information in accordance with practice policies.
The role will also include some reception duties, such as welcoming patients, answering telephone calls, arranging appointments and assisting with general patient enquiries when required.
The successful candidate must be organised, reliable, approachable and professional, with good communication skills, attention to detail and the ability to maintain patient confidentiality at all times.
About us
Yelverton Surgery is a GP practice serving the local community in the Dartmoor area of Devon, including patients living in rural communities.
The practice is committed to providing safe and compassionate primary healthcare, ensuring patients receive accessible, patient-centred care.
Serving a rural population brings unique challenges, and the practice plays an important role in supporting the health and wellbeing of local residents.
Job description Job responsibilities
The following are the core responsibilities of the medical secretary/receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Providing efficient and confidential secretarial and administrative support to GPs, clinicians and the wider practice team.Preparing, typing and processing clinical correspondence, referral letters, reports and medical documentation accurately and promptly.Processing and managing hospital and specialist referrals, ensuring appropriate information is included and referrals are sent within required timescales.Monitoring and following up referrals, appointments, investigations and clinical correspondence where appropriate.Managing incoming and outgoing correspondence, including hospital letters, consultant reports and other clinical communications.Maintaining accurate and up-to-date patient records, ensuring information is recorded appropriately and in accordance with practice procedures.Using the practice clinical system, EMIS Web, to record, retrieve and process patient information.Handling sensitive patient information with a high level of confidentiality, discretion and professionalism, in accordance with GDPR and practice policies.Communicating with hospitals, consultants, community services, patients and other healthcare professionals regarding referrals, appointments and correspondence.Responding to telephone and written enquiries professionally and directing queries to the appropriate clinician or member of staff.Supporting GPs and clinicians with administrative tasks, including preparation of documentation and information required for clinics and consultations.Ensuring urgent correspondence and clinical information is identified and brought to the attention of the appropriate clinician promptly.Managing workload effectively, prioritising tasks and meeting deadlines and referral timescales.Supporting the wider reception and administrative team when required, including holiday and sickness cover.Maintaining a professional approach when dealing with patients and colleagues, demonstrating tact, sensitivity, respect and diplomacy at all times.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)
Experience Essential
Experience of working with the general public Experience of administrative duties Experience of working in a health care setting
Personal Qualities Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Skills Essential
Medical secretary experience Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure
Desirable
Knowledge of EMIS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Yelverton Surgery
Address Westella Road
Yelverton
Devon
PL20 6AS
United Kingdom
Employer's website https://www.yelvertonsurgery.co.uk/ (Opens in a new tab)