About this role
Job summary
At The Royal Marsden NHS Foundation Trust, we are proud of our international reputation for delivering world-class patient care, education, and research. Through our unique partnership with The Institute of Cancer Research, we have helped create Europe's largest comprehensive cancer centre, driving innovation and excellence in cancer treatment.
We are looking for a motivated, enthusiastic, and compassionate individual to join our friendly and dedicated team of Radiotherapy Aides. This is an exciting opportunity for someone who enjoys working in a busy, patient-facing environment and wants to play an important role in supporting patients throughout their radiotherapy journey.
Main duties of the job
To carry out in a responsible and efficient way the provision of reception duties & clerical support to the radiotherapy department.
Provide patient support as appropriate to assist the patient pathway.
Be able to work flexible hours to support effective service provision.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description Job responsibilities
For further information please refer to the job description and personal specification
Provide friendly and professional reception of patients and their escorts.
Record the attendance of patients in the appointment system.
Make bookings for radiotherapy treatments in collaboration with the radiographic staff.
Arrange patients appointments and provide summary and assist in arranging hospital transport and outpatient clinic appointments as required.
As a Radiotherapy Aide, you will be a valued member of the radiotherapy team, providing essential administrative, clerical, and reception support. You will help ensure our department remains safe, welcoming, and well-organised while delivering an excellent experience for patients attending treatment.
Often one of the first people our patients meet, you will be a warm and approachable presence, helping to create a positive and reassuring environment during what can be a challenging time in their lives.
What we're looking for
We are seeking someone who is:
Organised, efficient, and able to work effectively in a busy environment
Friendly, approachable, and committed to excellent patient care
An excellent communicator with strong interpersonal skills
IT literate and confident using digital systems
Interested in working within a healthcare setting that combines compassionate care with advanced technology
Working Hours
We welcome applications from part-time candidates. The department's routine working hours are Monday to Friday, although there are a small number of weekend shifts each year, which are planned and agreed in advance.
Find Out More
If you would like to discuss the role or find out more about joining our team, please contact:
Sarah Armstrong
[email protected] us and become part of a team that makes a real difference to the lives of people affected by cancer every day.
Person Specification
Education/Qualifications Essential
General education to GCSE Grade 4 or above or equivalent GCSE English Language & Mathematics Grade 4 or above or equivalent
Desirable
Level 3 (or higher) education or training
Experience Essential
Have experience of working in client facing roles Experience of working with computer systems to manage bookings or similar.
Desirable
Evidence of previous admin and clerical roles Experience in hospital environment
Skills/Ability/Knowledge Essential
Ability to use initiative and work with minimal supervision Ability to make decisions, organise and prioritise own workload Evidence of commitment to customer care initiatives Computer literate with associated keyboard skills Demonstrate ability to share information and work collaboratively as part of a team Ability to organise and maintain records Commitment to personal development
Circumstances Essential
Able to work bank holidays or at a weekend on a volunteer/rotational basis to cover gap day service (certain categories of patients need not to have more than 2 days gap in any seven days and we call this provision a 'gap day')
Skills/Ability/Knowledge Essential
Good interpersonal skills with particular ability to liaise effectively with multidisciplinary team members using both written and spoken English
Circumstances Essential
Ability to work non-standard hours between the hours of 8:00 and 20:00 to meet the exigencies of the service as required. Able to work flexibly to meet service needs in a fast changing environment which is demanding physically and emotionally.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Royal Marsden NHS Foundation Trust
Address The Royal Marsden Chelsea
Chelsea
SW3 6JJ
United Kingdom
Employer's website https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)